Holly Sutherland

[Holly Sutherland @HollyMurf]

@British_Airways hi I was instructed to request a refund via [email protected] after being downgraded on a recent flight, can you please advise how long it takes to be processed please?

[Holly Sutherland @HollyMurf]

@British_Airways absolutely appalling service paid for premium economy been downgraded due to plane change, we didn’t pay the extra to book our seats and have been kicked out of premium economy because of this. We paid to fly premium already!

[Holly Sutherland @HollyMurf]

@c2c_Rail Hi
It’s almost every weekend through the summer 😢 West Ham to Ockendon is a 30min journey but will take 55mins with the changes on a Saturday. Almost double. I get that work has to be done but this isn’t right or fair to those living in Chafford/Ockendon!

[Holly Sutherland @HollyMurf]

@c2c_Rail hi when will the Ockendon branch of c2c run on a weekend again please?

[Holly Sutherland @HollyMurf]

@c2c_Rail Thanks for your reply, that’s great, how many weekends will they be out for from end of July? Thanks

[Holly Sutherland @HollyMurf]

@O2 hi I’m unable to make or receive calls I had a notification that o2 have turned off 4g on my device, my bill is up to date, I can’t speak to anyone on chat or call, please help me 🙏🏼😭

[Holly Sutherland @HollyMurf]

@hmunitedkingdom hi I’m missing something from my online order but an incorrect item was included. Please can you help?

[Holly Sutherland @HollyMurf]

@ASOS
Hi I’ve sent a return of 3 items and you have emailed confirming the return of one item. Can I send you the ref nos to look into please?

[Holly Sutherland @HollyMurf]

@British_Airways Hi we have a holiday booked for Nov, we’d like to upgrade our flights please, having difficulty getting through on the number and unable to do it online, please advise the best way to do it. Thank you 😊

[Holly Sutherland @HollyMurf]

@MulberryEngland Thank you v much x

[Holly Sutherland @HollyMurf]

@MulberryEngland hi I’ve submitted a repair form online, how long does it take to be contacted please?

[Holly Sutherland @HollyMurf]

@ASOS I think we’ve found you a model 🤩 @Ms_Renshaw

[Holly Sutherland @HollyMurf]

@O2 hello how do I confirm if my tarif and plan allows me to use my phone in Paris without roaming charges?

[Holly Sutherland @HollyMurf]

@c2c_Rail 32/7-2/8 train alteration, I’ve seen the temp timetable for in to London there is not a new timetable for trains out of London - will they remain unchanged?

[Holly Sutherland @HollyMurf]

@c2c_Rail are trains running from Chafford Hundred today?

[Holly Sutherland @HollyMurf]

@c2c_Rail will the 18.25 leave Fenchurch on time?

[Holly Sutherland @HollyMurf]

@c2c_Rail hi what time will the next train go from Chafford Hundred to London please?

[Holly Sutherland @HollyMurf]

@c2c_Rail Thx

[Holly Sutherland @HollyMurf]

@c2c_Rail No idea what that is? I don’t have a tfl account I use a bank card?

[Holly Sutherland @HollyMurf]

@c2c_Rail If using contactless?