Sarah Horsfall

[Sarah Horsfall @Horsfall7Sarah]

@instagram On Monday evening I was hacked and 8 years of my children’s photos were stolen, I hade jumped through every security validation asked of me and still can’t get a response or any help! I’m desperate now please help me get my account back or shut it down to stop these criminals!

[Sarah Horsfall @Horsfall7Sarah]

@instagram how can a company of your size not have a responsibility to its users, a criminal now holds all of my information and children’s pictures and your company refuses to help me! @Meta

[Sarah Horsfall @Horsfall7Sarah]

@instagram I was hacked on Monday evening and with in 10 minuets all of my details were changed and I had lost any hope of getting my account back! I have jumped through all of your hoops only to receive an automated message that basically tells me that you will not do anything!

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus Your customer service is shocking and tone of your responses externally condescending, please see the email sent, where it states you have authorised the refund, as previously stated we received the same email on the 31st March, forgive me for wanting you to confirm a date!

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus The email states if you read it that the settlement had been authorised, we got the same email on the 31st March 2022. Hopefully this time you will make the payment as promised.

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus Please can you advise which date you sent the payment then we know when to expect the payment? Please not at no point have I been advised 7-10 working days in the email! The email says it will be processed shortly!

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus We received an email advising that we will receive a settlement, but again we have not received anything into our account! Please can you advise when you will be making this payment? I feel we have been patient after waiting 6 months!

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus Thank you.

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus Please can you advise how many days you need me to wait this time?

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus Please can you advise what I need to do to get a reply to our case? Do we need to seek legal advise at this point, you keep assuring us that we will hear back soon and we hear nothing. On the 31st March 2022 you advised you would pay the compensation due to us.

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus It has been 5 months on your last advise we would receive a response in 7-10 working days can you advise how long we can expect to wait for a response or payment of the agreed compensation?

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus I have still haven’t received a response on our case please can you arrange someone to contact us?

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus The case file number is 7556298

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus I have been assured since March that you will respond to our case I am still waiting!! You sent an email advising that you would make a compensation payment but you have not, I have used messenger, email and your website! Why is it impossible to get a response?

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus I have tried this address on numerous occasions and get ignored!

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus It’s compensation for delaying our flight for 24hours not baggage, where would you like me to message you as advised my attempts to email and message have been ignored.

[Sarah Horsfall @Horsfall7Sarah]

How can I get @AerLingus to reply to a case! I have tried everything the form on the website several times no reply, long phone calls to Bulgaria where I get told that they can’t do anything or help in anyway. We have been promised our compensation payment and received nothing!

[Sarah Horsfall @Horsfall7Sarah]

@AerLingus Hi, what do I need to do to get a response from @AerLingus you advised that you were paying compensation for a cancelled flight on the 31st March and nothing has been received despite various emails and phone calls to Bulgaria! Please contact me to resolve.