Consultancy services for the accommodation industry. PRAISE®
Performance Rating Assessment & In-depth Service Evaluation.
Staff Assessments & Hotel Assessments
A saving of up to 20% now that is significant, well worth following up on. Have lost count of the number of reservation & front office staff that refer you to book with the OTA rather than matching the price offered. #BookDirect#Hotels#Hoteliers@The_Appraiser#HotelEvaluations
How to create LOYAL customers – 3 examples in the video below 👇
What’s better than a LOYAL customer?
➡️ A customer who will also CHAMPION your brand!
And the best way to get THOSE kind of customers…
…is to create service experiences your customers can’t WAIT to share.
Always amusing when a 5 Star Rated Hotel is awarded 4 Stars in a review, Why does this occur, well the answer is simple, people conducting these reviews do not work to a system it is simply their own opinion. #Hotels
Swissotel Sydney https://t.co/oOb5tpjzhN via @Exec_Traveller
Some people claim that customer service is getting worse. I disagree. Customers are getting smarter and expecting more. The customer service "bar" is raised by great companies who teach us what good customer service should be.