Lorraine

Mum of one little lady, my one and only club Spurs, love my sister potatoes :-)
~~ Smile like you mean it ~~

[Lorraine @Hotspur1972]

Appalled at @British_Airways refusing to change a name after named passenger diagnosed with cancer! Booked with a group,trip included Hotel & tickets to see @taylorswift13 all other changed name with no problem. Unlike you, BA !!!
Shameful!!

[Lorraine @Hotspur1972]

@British_Airways Hello Mark, Thank you for reply. I have been informed by @AerLingus my money for claim were released on 1st Dec & would receive in 5/7 working days. However I was told this on 9th Nov also!!! I will send my details if not received by 12th Dec. Thank you. Lorraine.

[Lorraine @Hotspur1972]

2/2 @AerLingus Or would it be easier to contact @British_Airways as you were flying on behalf as I booked with them ?? I flew with you on 15 August this should be sorted by now!

[Lorraine @Hotspur1972]

@AerLingus Very poor customer services!!! will DM my case file number.

[Lorraine @Hotspur1972]

@AerLingus Do you not have a contact number? I don't need you to arrange a call.

[Lorraine @Hotspur1972]

@AerLingus I would like to speak to someone please, I have emailed/ update claim site numerous times. So I would be grateful for a contact number please.

[Lorraine @Hotspur1972]

Hello @AerLingus do you have a contact number so I can speak to someone ref my claim? After being told my claim had been approved & i would receive money within 10 working days. I seem to have hit a brick wall, no money, last two emails no response! 1/2

[Lorraine @Hotspur1972]

If you every fly @AerLingus & your luggage is lost just claim. Pointless wasting more money on telephone calls when they just feed you false information !!😡

[Lorraine @Hotspur1972]

@AerLingus Firstly let's see if case is returned & all my belongs! Then I will look at compensation.

[Lorraine @Hotspur1972]

Lost luggage since 15/8 I'm home. Case has been at Dublin Airport for a least 3 days! Despite numerous daily flights onto London & Birmingham 😡😡 customer service in shocking!!! @AerLingus

[Lorraine @Hotspur1972]

@AerLingus No actually it doesn't help! What is the point of attaching a support form when your customer services team have no clue as to what is happening!

[Lorraine @Hotspur1972]

@AerLingus About as much use Chocolate teapot!

[Lorraine @Hotspur1972]

Sadly my BA flight was cxld so flew with @AerLingus luggage lost on day 1! 16 days later home & still no luggage. Customers services about as much use as a chocolate teapot 😡

[Lorraine @Hotspur1972]

So Proud 🏴󠁧󠁢󠁥󠁮󠁧󠁿 #Lionesses
🦁🦁🦁👏👏👏👏

[Lorraine @Hotspur1972]

Come on !!!#Lionesses
🦁🦁🦁

[Lorraine @Hotspur1972]

#NewProfilePic

[Lorraine @Hotspur1972]

Most amazing day at the #PlatinumJubilee the atmosphere was incredible!
A day I will never forget

[Lorraine @Hotspur1972]

@B_Ralfy Did my card arrive on time ? 🥳

[Lorraine @Hotspur1972]

@jonnorris12 I'm 50 today too, have a fantastic birthday!!

[Lorraine @Hotspur1972]

Incredible result💙#COYS