@FlyFrontier your customer support representative via DM is unhelpful. I was told “due to Covid” I am not eligible for a refund despite providing documentation of a positive test. No one time courtesies offered for customers? RIDICULOUS
@FlyFrontier really disappointed with the lack of customer service. Was told on the phone that my mother would be refunded for her ticket due to a Covid diagnosis. She had documentation but was REFUSED a refund due to the positive test date being over 4 days ago!
She is a senior and is still showing symptoms 2 weeks later! She cannot put her life and others’ at risk. I was told she would be refunded after I filled out the form and this was NOT the case.
Hi everyone! My husband and I are called to go to the nations. We plan on attending a missions school called YWAM Kona. If you feel led to give, we will gladly receive!