Hrishikesh Sarkar

Views are personal. RTs not endorsement.

[Hrishikesh Sarkar @Hrishikeshsarka]

No resolution after 100 days and 5 service requests are in progress status. @JioMart_Support @JioMart @RelianceDigital

[Hrishikesh Sarkar @Hrishikeshsarka]

Reputed brands @DaikinIndia & @RelianceResQ are avoiding to give service for a product within warranty. My mistake is that I have purchased from @JioMart so @DaikinIndia will no serve and @RelianceResQ want charges for the spare part which is under warranty (Order ID 8080257950.)

[Hrishikesh Sarkar @Hrishikeshsarka]

Reputed brands @DaikinIndia & @RelianceResQ are avoiding to give service for a product within warranty. My mistake is that I have purchased from @JioMart so @DaikinIndia will no serve and @RelianceResQ want charges for the spare part which is under warranty (Order ID 8080257950.)

[Hrishikesh Sarkar @Hrishikeshsarka]

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[Hrishikesh Sarkar @Hrishikeshsarka]

Without resolving the issue how can you @JioMart_Support @JioMart @RelianceDigital close the call by saying the problem is resolved? What is going on?

[Hrishikesh Sarkar @Hrishikeshsarka]

Even after 15 days of my post, the situation remains same and unresolved. The standard maintained in the name of customer service and ignorance by @RelianceDigital @JioMart_Support @JioMart is examplery. Continue to harras customer @reliancegroup @jagograhakjago

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support Stuck in the loop with unhelpful and indecisive people who are damaging the image of company @JioMart_Support @JioMart @RelianceDigital

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support Discussed but yet to be addressed towards resolution. Because you asked for some more time to resolve since your backend team is working since last 80 days and still finding solution @RelianceDigital @JioMart_Support @JioMart

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support No call received from backend or from concerned team till now even after social media team promised for call back. @RelianceDigital @JioMart_Support @JioMart are you really bothered even after 80 days?

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support @RelianceDigital @JioMart Struggling since last 77 days without a solution. What an experience and example of customer service by @RelianceDigital @RelianceResQ @JioMart_Support @JioMart

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support No progress. ResQ service centre at South Goa is avoiding & not taking my calls. No one is bothered. Mr.Aftab (Manager, ResQ south Goa branch), Ahrar of same branch & Service In-Charge from Reliance ResQ Mr. Sashikant is not responding. @RelianceDigital @JioMart_Support @JioMart

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support No response and problem is yet to be resolved after 76 days and 3 complaints @JioMart_Support @JioMart

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support How many days do you require to intervene and resolve a matter? @JioMart @JioMart_Support

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support No update and nobody contacted from service side. Still living with the problem without solution @JioMart_Support @JioMart @RelianceDigital

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support Still waiting for the resolution

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support I didn’t ask for refund or return. I ‘m following up for maintenance of my split AC purchased in 2024. I think you people don’t take the matter of a customer seriously. Please go through the complaint and resolve it.

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support I have sent DM to you but no response from your side. So it’s just a formality to deviate the issue from here.

[Hrishikesh Sarkar @Hrishikeshsarka]

@RelianceDigital It’s related to the after sales support to be provided by Reliance ResQ. They are asking for payment for the parts which is under warranty for five years & I have purchased the AC in 2024. Both the complaint IDs are shared in the below image and status for your reference pls.

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support More over I’ll think twice before buying any product from Reliance group of companies in future and share my experience with others. It’s horrible. First complaint lodged on 20.2.26 and second on 12.04.26 and still struggling to get it resolved.

[Hrishikesh Sarkar @Hrishikeshsarka]

@JioMart_Support It’s related to the after sales support to be provided by Reliance ResQ. They are asking for payment for the parts which is under warranty for five years & I have purchased the AC in 2024. Both the complaint IDs are shared in the below image and status for your reference pls.