HugoTwits

Risk taker

[HugoTwits @HugoFromParis]

@revolutsupport @Revolut Lessons:
— Book with hotels willing to talk to you directly. Madinat Jumeirah was exemplary ❤️
— Keep written evidence of everything
— Scripted chat is rarely where solutions happen.

Thread stays up as a record. 🙏

[HugoTwits @HugoFromParis]

Why you should NEVER book with @Revolut Travel. 🧵

Revolut is refusing to refund £2k for our Dubai family holiday — even though the hotel itself agreed in writing 4 times to cancel for free, given the situation in the region & the fact we're travelling with our 2-year-old. ��

[HugoTwits @HugoFromParis]

@revolutsupport @Revolut FINAL UPDATE 🧵👇

Both refunds have now been processed in full — the £1,440.52 cash AND the 21,933 RevPoints have been credited back. Total resolution: £1,819.35, exactly what I asked for from day one.

[HugoTwits @HugoFromParis]

@revolutsupport @Revolut Huge credit to Vux from @Revolut's case management team, who personally owned the case, formally acknowledged the prior handling wasn't up to Ultra standard, and went beyond standard process to fix it.

[HugoTwits @HugoFromParis]

My advice to every parent reading this: book directly with hotels. Use Booking, Expedia, anything. NEVER trust @Revolut @revolutsupport Travel with your family holiday — when it goes wrong, you're on your own.

Hotel said yes. Revolut said no. RT to protect another family. 🙏

[HugoTwits @HugoFromParis]

So I'm refusing to fall into the same trap. I'm NOT cancelling until I have a written refund commitment.

Two emails to [email protected] — ignored. Chat support — same scripted answer 4 times. Formal complaint filed. Financial Ombudsman next. Chargeback prepared.

[HugoTwits @HugoFromParis]

@Paikan74 @kittysquiddy The only way to analyse the situation is to look at the actual numbers and realise that only a grand coalition has the majority

[HugoTwits @HugoFromParis]

@Paikan74 @kittysquiddy It seems likely that the PM will be a low profile figure from the center left, but not Lucie Castets. All names currently in the press are just here to test each camp, and the ultimate choice will probably be someone like Moscovici to do a grand coalition without LFI.

[HugoTwits @HugoFromParis]

@kittysquiddy Great shout 💪🏻

[HugoTwits @HugoFromParis]

@Unusual321b @kittysquiddy Thank you! 🙏🏻

[HugoTwits @HugoFromParis]

@Unusual321b @unusual_whales @kittysquiddy @8StringerBell8 @lawhon_sam @smoeka Good spot 👍🏻

[HugoTwits @HugoFromParis]

@kittysquiddy @MiamKitty Well done this week 🔥

[HugoTwits @HugoFromParis]

@kittysquiddy Nohshad’s notes were indeed very spot on. A loss

[HugoTwits @HugoFromParis]

@smoeka @kittysquiddy Tx