"Our character is basically a composite of our habits. Because they are consistent, often unconscious patterns, they constantly, daily, express our character."
"Every human has four endowments - self-awareness, conscience, independent will and creative imagination. These give us the ultimate human freedom... The power to choose, to respond, to change."
"When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen."
"Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships."