Hyperoptic

🏆Which? Great Value Provider 2025
🏆Uswitch Best Telecoms Innovation Winner 2025
🤝 #InYourCorner

[Hyperoptic @Hyperoptic]

📢Good news! You can now contact Customer Support via online chat💬. From 3rd September 2025, we’ll no longer be providing support on X, for other ways to contact us please visit 👉https://t.co/SMz1UoFEoT

[Hyperoptic @Hyperoptic]

@George9882509 We will be happy to assist with this. Please reach out to our team, via chat, phone or email, and we will be happy to help. https://t.co/FS1hBr7kJf

[Hyperoptic @Hyperoptic]

@neilforbessoul We're sorry to hear that. Please reach out to our customer service team, via chat, phone or email, so this can be looked into.
https://t.co/FS1hBr7kJf

[Hyperoptic @Hyperoptic]

@KayoTheKing We could look into the issue at hand to provide you assistance, please reach out to us in DM so we can provide assistance.

[Hyperoptic @Hyperoptic]

@BeckyEvans3 We're truly sorry for the downtime you're experiencing. Feel free to get in touch with us over at 0333 332 1111, or through you online account via Chat support, and we will be happy to look into the issue and assist.

[Hyperoptic @Hyperoptic]

@narniasworldd Let us see if there is something we can do about you equipment setup. Please get in touch with us on 0333 332 1111, or through our online Chat support, thank you.

[Hyperoptic @Hyperoptic]

@chrisszumilo Let's see if there is something we can do about you renewal to turn this experience around. Please get back to us on 0333 332 1111, or through our online Chat support, thank you.

[Hyperoptic @Hyperoptic]

@colin_boyle_ We install our independent infrastructure so we can provide the service, we apologize if this didn't seem ideal for your setup.

[Hyperoptic @Hyperoptic]

@_JoshBillings Hi! Looking at the time when you posted, seems you have tried using chat after its closing time. Monday to Friday, 9am–6pm

[Hyperoptic @Hyperoptic]

📢Good news! You can now contact Customer Support via online chat💬. From 3rd September 2025, we’ll no longer be providing support on X, for other ways to contact us please visit 👉https://t.co/SMz1UoFEoT

[Hyperoptic @Hyperoptic]

We are constantly working on delivering our full-fibre all across the UK, but it's still a challenge getting all areas rolled out. You can always reach out to us through online chat support by logging into your online MyAccount, or giving us a call at 0333 332 1111, for further assistance.

[Hyperoptic @Hyperoptic]

@diygolf thank you for the nice shout out! we're always looking out for our customers.

[Hyperoptic @Hyperoptic]

@youngpromise @premierleague We're truly sorry it's taking us longer to resolve this service outage affecting your area. Please send us a DM with your address details so we can look into it.

[Hyperoptic @Hyperoptic]

@joec0123 we're truly sorry for the downtime you're experiencing, feel free to reach out to us via DM so we can look into this and provide further updates.

[Hyperoptic @Hyperoptic]

@rachelm48541132 Sorry to hear that. We can see that you already sent us a DM. We will look into this, and get back to you ASAP.

[Hyperoptic @Hyperoptic]

@hrukoko You're welcome!

[Hyperoptic @Hyperoptic]

@Sonia19020057 Sorry to hear that, Sonia. Please DM us your full address so this can be looked into.

[Hyperoptic @Hyperoptic]

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[Hyperoptic @Hyperoptic]

@_mich_alice_ We will be happy to check this for you. Please just send us your full address via DM.

[Hyperoptic @Hyperoptic]

@_manurequelme We would need to check your account to further investigate, so feel free to shoot us a DM with your address details.

[Hyperoptic @Hyperoptic]

@SimpleAcco55069 We're glad to hear it's back, thank you for your patience during the downtime!