@TheyCallMe_Jack@passportwaiting About 48 hrs after replying back to the guys at Newport. Yes, they wrote to me by post wanting additional info. I posted the additional info on Oct 8th by special delivery and got approved on Oct 12th. I was going on vacations on 25th and they knew that it was urgent. Cheers.
@_whatkatdid@passportwaiting Yes. They sent me a letter requiring additional document dated Oct 6th. I would say is the day they are dealing with “Sept 10 processing”. I received the letter on Friday 8th. I sent the additional document by special delivery and now waiting for it get approved.
@googlenest Such a poor customer experience to return my defective Nest Thermostat. Its been nearly 60 days and you haven’t sent my replacement. Is this the way you treat customers during the pandemic?