We drive customer devotion. We give customers compelling reasons to engage, spend more & become loyal advocates to deliver commercial results for your business.
Stronger as one. ICLP is now Collinson. Continuing our journey to drive #customerengagement & devotion for world-leading brands.
Follow @CollinsonGroup where you’ll find content on our collective #loyalty#travelexperiences#insurance & #assistance expertise
"Bringing loyalty #innovation to a region where there are very distinctive markets was a real challenge for us". Hear what Henrique Donnabella, Country Manager for ICLP, South America says about the challenges and opportunities for loyalty in his region. https://t.co/hCqaqv2Zdb
"According to Salesforce’s State of Marketing report, #CustomerExperience is cited by 86% of top-performing marketers as their main point of competitive advantage." Read more here: https://t.co/znRv8AtrMl
"Capgemini's research revealed that over 1 in 3 customers would be willing to replace customer support with a personalised voice assistant." Read more about the advantages and disadvantages of #VoiceTechnology in this blog https://t.co/ogHl1tbbgk
"A retailers success depends upon its ability to #personalise the retail #experience for each person". Find out more from our Director of Loyalty, Steve Grout, in @CIM_Exchange https://t.co/4nadyHeEsD
"The biggest challenge for #BrandMarketers today is the diminished #loyalty a customer has to any specific brand". Hear more from Mary English, Executive VP, APAC here: https://t.co/x6Tt54IUYQ
We're #hiring! There are open vacancies in our Hong Kong offices - take a look at our #careers page to find the full job descriptions: https://t.co/QMW0kyf2sT
"Today's customer journey is dynamic, accessible and continuous" Mary English, VP, APAC discusses brand marketing, the evolution of loyalty and behavioural economics here: https://t.co/x6Tt54IUYQ
We wanted to find out what it's been like work in a region where there has been great #EconomicChange and industrial #diversification. Read more in our interview with Country Manager, Sao Paulo, Henrique Donnabella: https://t.co/hCqaqv2Zdb
We're #hiring! There are open vacancies in our #HongKong offices - take a look at our careers page to find the full job descriptions: https://t.co/QMW0kyf2sT
"When it comes to choosing a #hotel, food and drink might not be a key incentive. However, when it comes to re-booking it is certainly a key driver." Read more in @Econsultancy's blog here: https://t.co/UkSl1rnwV3
"The focus needs to remain on how technology can enhance the #CustomerExperience." This article discusses how technology-led innovation could be the future for #retail#LoyaltyProgrammes https://t.co/fzSjwnUdsS
Being #CustomerCentric is essential for any modern business - but how can they do this? By making the most of the #data they have and this solution sheet demonstrates how easy this can be. https://t.co/utMmdlrwgb
"Unidays claims it has the answer to help brands create long-term loyalty with a younger consumer base" Read more in this article by @MarketingWeekEd: https://t.co/iHdmMfDwtz
We're #hiring! A Customer Relations Executive, Social Media Servicing position is available in one of our Hong Kong office - see the full #job description here: https://t.co/aKPCTgKhYP
.@ICLP_Loyalty a @CollinsonGroup company, launches new innovative channel #loyalty programme for NAMAT in the Middle East, believed to be the first of its kind in the region https://t.co/ziDjIK2oVf