Technical Support

On this feed The ICT Service Technical Support Team will provide updates about network and service status. Call us on 0300 300 0000

[Technical Support @ICTServiceTech]

EastNet Customers: There is currently a disruption to this service. We are aware of a power issue impacting our Peterborough data centre. We are in the process of rerouting to our secondary route to restore connectivity for schools on this service.

[Technical Support @ICTServiceTech]

Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

[Technical Support @ICTServiceTech]

Scheduled downtime has started, services will be down throughout the day. #ICTDowntime

[Technical Support @ICTServiceTech]

Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

[Technical Support @ICTServiceTech]

Scheduled downtime has started, services will be down throughout the day. #ICTDowntime

[Technical Support @ICTServiceTech]

Our main number (0300 300 0000) is currently down so please call us on 01223 752111 if you need to reach us while we get this fixed. Many thanks.

[Technical Support @ICTServiceTech]

SIMS Connected Status
ESS are aware of an issue currently affecting all of their online services which is preventing access for users. They are currently investigating and a further update will be provided as soon as possible.

[Technical Support @ICTServiceTech]

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[Technical Support @ICTServiceTech]

Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

[Technical Support @ICTServiceTech]

Scheduled downtime has started, services will be down throughout the day. #ICTDowntime

[Technical Support @ICTServiceTech]

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[Technical Support @ICTServiceTech]

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[Technical Support @ICTServiceTech]

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[Technical Support @ICTServiceTech]

EastNet Customers: The reported issue is now resolved and full service is resumed.

[Technical Support @ICTServiceTech]

EastNet Customers: We are currently investigating an issue which is stopping us and any 3rd parties (via Cloud Portal) from applying filtering configuration updates to schools filtering settings. This is under investigation and a further update will be provided later today.

[Technical Support @ICTServiceTech]

Scheduled downtime is complete, all services are back online. For support, contact The ICT Service Helpline on 0300 300 0000 #ICTDowntime

[Technical Support @ICTServiceTech]

Following today's electrical works, the majority of services have now been restored including schools Internet access. Central Hosting services will require further work to fully restore over the weekend.

[Technical Support @ICTServiceTech]

Scheduled downtime has started, services will be down throughout the day. #ICTDowntime

[Technical Support @ICTServiceTech]

Central Hosting Customers: We have mitigated the incident recurrence from this morning and will continue to closely monitor the situation.

[Technical Support @ICTServiceTech]

Central Hosting Customers: We have seen a recurrence of yesterdays issue with logging in to Central Hosting. We have implemented the work around solution for the moment while we continue investigating. We apologize for this disruption and will update again later today.