IONOS Support

This is the official IONOS account, supporting users worldwide M-F 9am-5pm EST! Are you using our services in the UK? Please contact @IONOS_help_UK

[IONOS Support @ionos_help_US]

@DomainObserver Hi, and thank you for reaching out. We apologize for any confusion. For security reasons, we must be contacted before making account changes, including domain renewals. We're happy to help with cancellation. An email has been sent—please reply to confirm. Thank you! ^co

[IONOS Support @ionos_help_US]

@crypto00973 Hi and thank you for reaching out to us. I am sorry to hear about your experience and would be happy to help. Please DM us your Customer ID. ^co

[IONOS Support @ionos_help_US]

We’re experiencing an outage at one of our main offices affecting Tech Support. Hold times may be longer than usual. Thank you for your patience and understanding.
➡️ Subscribe to Status Page: https://t.co/i4EnG1NHRg
⬇️DM for help!

[IONOS Support @ionos_help_US]

@crypto00973 Hi and thank you for reaching out to us. I am sorry to hear about your experience and would be happy to help. Please DM us your Customer ID. Social Media Support is closed at 5PM EST. We will be back at 9AM ET to answer all DMs.Thanks! ^co

[IONOS Support @ionos_help_US]

@JasonPhill5775 Thank you for that update. Please DM us if you need further assistance. We would be happy to help. ^co

[IONOS Support @ionos_help_US]

@KhaledSeady Hi and thank you for reaching out to us. I see that you have sent a DM and have replied. Please check your inbox, when you have a moment. Thanks! ^co

[IONOS Support @ionos_help_US]

🚨Due to a technical disruption, some customers may not be able to access their websites.

➡️ Please subscribe to updates here: https://t.co/i4EnG1NHRg. We apologize for the inconvenience.
⬇️ For assistance, DM us!
https://t.co/mSDBQMhY1n

[IONOS Support @ionos_help_US]

@BartBecks I'm so sorry, it looks like you've reached the US X Team and you need to speak with my colleagues in France, @ionos_help_fr .. They will be happy to help you with any questions that you have. I'm sorry that I couldn't be more helpful. Have a wonderful day. ^co

[IONOS Support @ionos_help_US]

@forest_jeremiah We're sorry to hear about your experience and understand your frustration regarding the PHP charges. Notifications are sent when PHP versions require updates. Please send us a DM with your Customer ID so we can take a closer look. Thanks! ^co

[IONOS Support @ionos_help_US]

@Mburi_c I apologize again for the frustration. For security reasons, we cannot process orders through social media, as payment details cannot be handled here. Please contact Sales directly for assistance. Requests are reviewed in the order received. Thank you for your patience. ^co

[IONOS Support @ionos_help_US]

@Mburi_c I understand your frustration. Unfortunately, our system does not support creating a standalone account without active service attached. An account is automatically created as part of the ordering process when a service is successfully purchased. Please DM with any questions ^co

[IONOS Support @ionos_help_US]

@Mburi_c Hi! Our ordering system uses a specific address format and may not recognize all variations. We don’t receive details on validation failures. Please contact Sales at [phone] or [email protected], as they may be able to enter the address manually. ^co

[IONOS Support @ionos_help_US]

@forest_jeremiah Hi! I apologize for the delayed response as you contacted Social Media Support outside of normal business hours. I am sorry to hear that and would be happy to review those charges. Please DM us your Customer ID. Thanks! ^co

[IONOS Support @ionos_help_US]

@BartBecks Hello! We have several options for support at IONOS, if you can kindly DM us with your customer ID, we are happy to assist you further! ^mi

[IONOS Support @ionos_help_US]

@edouardvely OH NO! I am sorry to hear that and we are happy to look into this for you. Can you DM us with your customer ID? ^mi

[IONOS Support @ionos_help_US]

@W_haruo Hi and thank you for reaching back out. I have sent the confirmation email, however, I will re-send it. Service is cancelled. ^co

[IONOS Support @ionos_help_US]

@W_haruo Yep, I have just processed and sent confirmation. Please check your email, when you have a moment. Thanks! ^co

[IONOS Support @ionos_help_US]

@W_haruo Hi! I have replied to your DM. Please check your inbox, when you have a moment. Thanks! ^co

[IONOS Support @ionos_help_US]

@SportsBussEnt Thank you for taking the time to share your feedback regarding AI. Feedback is always shared for future updates and imporvements. We appreciate your input. Chat is available through the IONOS Control Panel. When an agent is available, the option to chat will be displayed. ^co

[IONOS Support @ionos_help_US]

@MrZeroFuel Hi and thank you for reaching out to us. In some instances, we do require confirmation for security and dataloss reasons. I do apologize for any inconvenience caused and would be happy to help with the cancellation. Please DM us your Customer ID. Thanks! ^co

[IONOS Support @ionos_help_US]

@nisar_a 👍