Hello! We’re sorry you’re experiencing these issues. We would like to assist you in the best possible way, so please send an email to [email protected], as we don’t have access to your account here. The average response time is up to 48 hours. Please make sure to send only one email and wait for the support team’s reply, as sending multiple emails before receiving a response resets your place in the queue and may delay the assistance even further.
Hello, thank you for reaching out to us. We are pleased to know that you are interested in our platform!
IQ Option is an investment platform that has two types of accounts in one: Demo Account (orange balance) - the values are fictitious, only for training and learning; Real Account (green balance) - To trade on the real account, you must make a deposit, and the profits obtained can be withdrawn.
To learn how to trade, it is ideal to use the training platform (demo account) for as long as you want, in which you can experience Forex, CFDs, Cryptos, etc.
We also have some tutorial videos that can assist you: https://t.co/CVXoe7d5qA
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Risk Warning: 75% of retail CFD accounts lose money.
Hi 🙂
Welcome! Don’t worry, it’s normal to feel a bit lost at the beginning 😊
A great way to start is by using the demo account, where you can practice and understand how everything works without using real money. Take your time to explore the platform and get comfortable with it.
Once you feel ready, you can switch to a real account 👍📈
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Risk Warning: 72% of retail CFD accounts lose money.
We’re really sorry to read how you’re feeling. We’ve already replied to you here and on other platforms, both publicly and privately.
As mentioned, we’re not part of the support team and don’t have access to accounts. Please continue via email with support, as they’re the only ones who can review your case. 🙏
@Mrgrace4 Love that energy 😄📈
That’s exactly the mindset, keep practicing, learning and building your confidence step by step. The demo account is perfect for that 💪
Keep going, you’re on the right track! 🚀
@Mrgrace4 That’s a great mindset 🙂
Trading is really about waiting for the right opportunities, not being in the market all the time. Nice to see you taking it step by step and practicing on a demo account first.
Keep it up! 📈💪
@iqoptionvictom Hi! We have responded to the private message you sent us and we kindly ask you to keep this conversation in one thread so that we can assist you more efficiently. Thank you for your cooperation.
Hi 😊 Thanks for reaching out. We’re not part of the support team, we only manage our social media pages, so we don’t have access to accounts or internal checks.
If you need help with your account, the only team who can actually review it is support by email at [email protected]. If you contact them from your registered email, they’ll be able to assist you properly.
Thanks for your understanding 🙏
Hi again! IQ Option does not delete reviews on Trustpilot. That platform moderates reviews independently. From your own screenshot, it’s also clear that we even replied to your review there.
Regarding your deposit, since we don’t have access to accounts here, please continue through email, where the team can review your case. 🙏
Oi 🙂
Entendemos que às vezes algumas operações podem gerar frustração, isso faz parte do trading. Mas a IQ Option não manipula operações ou gráficos. Os preços exibidos na plataforma vêm de provedores de liquidez e seguem as condições do mercado.
Se quiser, você também pode revisar o histórico da operação diretamente na plataforma para analisar o que aconteceu naquele momento. 📊
Hi 🙂
Just to clarify, IQ Option does not use “random mule accounts”. Payment methods can vary depending on the region and the providers available locally. Withdrawals are processed according to the platform’s payment policy and compliance rules.
We also don’t have access to accounts here on social media. If you need your case reviewed, please contact the support team at [email protected]
from your registered email so they can check the details for you. 🙏
Hola 🙂 Gracias por escribirnos. Solo para aclarar, no somos el equipo de soporte, aquí solo administramos las redes sociales y no tenemos acceso a cuentas ni a transacciones.
Para que puedan revisar tu caso, por favor contacta al soporte en [email protected] desde tu correo registrado. Ellos son el único equipo que puede verificarlo y ayudarte. 🙏
@prapra12 For privacy reasons, please don’t share any personal details here in the comments 🙂
Kindly send us your account ID in a private message. It’s the numeric ID only. Once we have that, we can ask the communications team to look into what might be happening with your emails.
@dreemarr2 Hi! Could you please confirm the email address to which your original message was sent and the date it was sent? Please note that for your privacy and security, we kindly request that you do not share any personal information, such as your email address or any account details.
@prapra12 Since we don’t have access to accounts here on social media, could you please send us your user ID in DM so we can pass it to the relevant team and have them check what’s going on with the emails for you 🙂
@prapra12 Could you please confirm the email address to which your original message was sent and the date it was sent? Please note that for your privacy and security, we kindly request that you do not share any personal information, such as your email address or any account details.