ITLThoughtLeadership

The best ideas from the deepest thinkers in insurance. Subscribe to our game-changing weekly email, Six Things.

[ITLThoughtLeadership @ITLupdates]

Good data for humans isn't the same as good data for AI. Anil Venugopal explains the infrastructure gap holding insurers back in 'Insurers' Readiness Gap on AI.'
https://t.co/vINMHlLKPC
#Insurance #AI #DataStrategy #InsurTech #Underwriting #Regulators

[ITLThoughtLeadership @ITLupdates]

Adam Zuccato exposes costly blind spots in 'The Hidden Problem With Commercial Trucking Claims.' General adjusters on specialized equipment = millions in preventable loss ratio leakage. Is your program at risk?

https://t.co/uyRzpx8lIX

#Insurance #Commercial#Claims #LossRatio

[ITLThoughtLeadership @ITLupdates]

Francisco Lopes reveals in 'Gen X Insurance Customers Embrace AI Assistants' that Gen X leads ALL age groups in AI comfort. Is your agency keeping up?

https://t.co/RKbxQDDdNP

#Insurance #AI #GenX #InsurTech #CustomerExperience #AIAssistant #InsuranceAgencies

[ITLThoughtLeadership @ITLupdates]

In 'Insurance Built a Model for the Wrong Kind of Natural Disaster', Siddhartha Jha explains how raditional catastrophe reinsurance architecture is fundamentally misaligned with modern risk. A must read NatCat piece.

https://t.co/pa7KJckL1E

#NatCat #Insurance #SecondaryPerils

[ITLThoughtLeadership @ITLupdates]

Manjunath Krishna reveals a massive missed opportunity in 'The Wasted Insurance Opportunity in AI Subscriptions.' 50M AI subscribers, new risks daily — and insurers are still writing exclusions.

#Insurance #EmbeddedInsurance #AI #InsurTech #Innovation

https://t.co/Lk3eS5Ccsh

[ITLThoughtLeadership @ITLupdates]

As Tricia Sabulis explains in 'Independent Insurance Agencies Face Staffing Crisis,' independent agencies must shift from passive job posting to active talent development as the insurance staffing crisis intensifies. Read more about it now.

#InsuranceAgency #TalentDevelopment

[ITLThoughtLeadership @ITLupdates]

Must-read! Dan Bratshpis tackles a critical industry shift in 'What Happens to Auto Insurance When There Are No Drivers?' The old model is broken. It's time to rebuild from the ground up.

#AutoInsurance #AutonomousVehicles #InsurTech #FutureOfRisk #CommercialAuto

[ITLThoughtLeadership @ITLupdates]

Diane Brassard & James Ballot expose a growing crisis in 'Carriers Face Retention Problem.' With 57% of consumers shopping around, reactive pricing won't cut it. The window to act is now.

#Insurance #CustomerRetention #InsurTech #CustomerExperience #InsuranceIndustry

[ITLThoughtLeadership @ITLupdates]

‘How to Reframe Operational Challenges’ by Chris Bassett highlights how insurers can unlock innovation by viewing persistent operational issues through a lens of expertise instead of experience.
#Insurance #Leadership #OperationalExcellence #Innovation

https://t.co/LdPWhYCDGY

[ITLThoughtLeadership @ITLupdates]

‘Insurance’s Operational Debt Coming Due’ by Phil McGriskin makes a strong case for treating operational debt as a strategic risk, not just a back-office issue.
#InsuranceLeadership #Claims #Modernization #RiskManagement #InsurTech #ClaimsPayments

https://t.co/OfS3mlsXq2

[ITLThoughtLeadership @ITLupdates]

In 'Insurance Operating Model Reaches Breaking Point," Edwin Amerman explains how legacy systems prevent insurers from translating data-rich insights into the real-time action today's fast-moving risks demand.
#Insurance #OperationalEfficiency #AI

https://t.co/fJMTZ7oEdM

[ITLThoughtLeadership @ITLupdates]

Insightful perspective from Yuri Poletto in 'The Key to Scaling Embedded Insurance'. Scaling requires strategic clarity, accountable teams, and partnerships built beyond one-off distribution.
#InsuranceInnovation #EmbeddedInsurance #DigitalTransformation

https://t.co/5YmQXf3HjJ

[ITLThoughtLeadership @ITLupdates]

'Governance, Infrastructure Key for Agentic AI' by Anil Venugopal highlights that scalable AI success depends on strong governance, trusted infrastructure, and responsible implementation strategies.
#AgenticAI #AI #InsuranceInnovation InsurTech

https://t.co/H1COrbyoga

[ITLThoughtLeadership @ITLupdates]

'Lessons from Palisades, Eaton Wildfire Recovery' by Travis Sommerfeld and Nick Sommerfeld reinforces the importance of preparedness, communication, and scalable recovery operations in today’s evolving risk environment.
#NatCat #Insurance #RiskStrategy
https://t.co/TX5t3xVefH

[ITLThoughtLeadership @ITLupdates]

In 'Underwriting Fundamentals Are Key for AI', Kevin Klestinski highlights that successful AI adoption in insurance starts with strong underwriting discipline, quality data, and operational consistency.
#Underwriting #AI #RiskManagement #InsurTech

https://t.co/DBnxUknZA6

[ITLThoughtLeadership @ITLupdates]

Insightful perspective from Henry Kowal in 'Mobility Data Transforms Auto Insurance Territorial Pricing'. Real-time mobility data is creating new opportunities for insurers to improve pricing accuracy and risk assessment.
#AutoInsurance #InsurTech #AI

https://t.co/yTsEsxNizR

[ITLThoughtLeadership @ITLupdates]

'The Best Marketing You’re Not Doing' by Riv Arthur is a strong reminder that operational excellence and customer experience are powerful growth drivers. Loyalty is built through frictionless experiences — not just marketing campaigns. #CX #Insurance #CX

https://t.co/kX5ugflIPh

[ITLThoughtLeadership @ITLupdates]

'Tackling the Commercial Property Insurance Gap' by Trevor Vick explores the pressures reshaping commercial property insurance and why data-driven risk management is becoming increasingly critical.
#InsurTech #CommercialInsurance #OperationalResilience

https://t.co/NH5FlhQRSp

[ITLThoughtLeadership @ITLupdates]

'Digital Transformation Key for P&C Insurers' by Abhishek Peter highlights how modernization, cloud platforms, and digital workflows are reshaping insurer operations and customer expectations across the P&C market. #Insurance #DigitalTransformation

https://t.co/LN7ZMRnAJ2

[ITLThoughtLeadership @ITLupdates]

Insightful analysis from Seth Henderson in 'The Uninsured Driver Problem Isn’t What You Think'. Addressing uninsured driving requires a deeper look at affordability, economic pressures, and evolving consumer behavior. #AutoInsurance #PublicPolicy #CX

https://t.co/wNlmUXfVbN