ITSM Goodness

We could all do with some #ITSMGoodness - Nuggets of #ITSM wisdom from consultant, analyst, writer & presenter @barclayrae

[Matt Hooper @VigilantGuy]

amazing #ITSM leadership happening in UK today - exciting debate on what & why ITSM is? #DevOps #ITIL #IT4IT

[AXELOS Best Practice @AXELOS_GBP]

NEW on the AXELOS blog: #ITILPractitioner: measuring what matters in #ITSM - https://t.co/OXKSnOp6Zh (@barclayrae)

[itSMF UK @itSMFUK]

For many years @barclayrae's friends thought he was a spy because he couldn't articulate what he did in #ITSM 😮 #PSMF #SITS16

[itSMF UK @itSMFUK]

.@barclayrae running through the key elements of #PSMF at #SITS16

[itSMF UK @itSMFUK]

Intro from @itsmfuk_chair on #PSMF #sits16

[itSMF UK @itSMFUK]

The #CIO role is critical to the #IT / business relationship - @barclayrae #SITS16

[ITSM Goodness @ITSMGoodness]

The whimsical comparison of #ITSM & #DevOps by @barclayrae #SITS16

[ITSM Goodness @ITSMGoodness]

Practical #DevOps is about not gilding the lily - @barclayrae #SITS16

[ITSM Goodness @ITSMGoodness]

Doesn't matter what new & shiny thing we're doing (#DevOps etc) we need to work together - @barclayrae #collaboration #SITS16

[ITSM Goodness @ITSMGoodness]

These are not new #IT skills, but additional skills we sometimes forget we need - @barclayrae #SITS16

[ITSM Goodness @ITSMGoodness]

Who has an #SLA with their partner? One brave man raises his hand! 😂 #SITS16 #ITSM

[ITSM Goodness @ITSMGoodness]

We are not just supporting technology, we're supporting people & that requires #collaboration - @barclayrae #SITS16

[TOPdesk @TOPdesk]

52% of improvement programs fail because of internal barriers @barclayrae #SITS16

[Joe The IT Guy @Joe_the_IT_guy]

#DevOps, bi-modal IT & #SIAM are challenging the way we do traditional ITSM #SITS16

[itSMF UK @itSMFUK]

In order to shift right with #DevOps etc you must have done #ShiftLeft first - @barclayrae #SITS16

[ITSM Goodness @ITSMGoodness]

It's in our & our customer interest to move resolution as close to the customer as possible says @barclayrae #ShiftLeft #SITS16

[ITSM Goodness @ITSMGoodness]

What are the current market pressures that are influencing #ITSM ? #SITS16

[ITSM Goodness @ITSMGoodness]

Stop @Ros_Satar & @gobbymidget coming to blows over the correct term for our #ITSMGoodness nuggets. Is it...

[ITSM Goodness @ITSMGoodness]

.@sysaid ask @Ros_Satar how important analytics are in an #ITSM solution at #SITS16

[ITSM Goodness @ITSMGoodness]

Come & get your nuggets of #ITSMGoodness #SITS16