Scott Dunn

IT Solutions sales guy living, working and sometimes playing in the Atlanta area. Looking to network globally with like minded individuals! Tweets are my own.

[Scott Dunn @ITSolutionsATL]

Many organizations want to be customer obsessed, but that's impossible without truly understanding the customer journey.

Excited to hear more from Paulette Toynton. This Level Up CX Live from Genesys is worth a watch: https://t.co/BWahhS5kpy

[Scott Dunn @ITSolutionsATL]

I see a lot of AI that sounds impressive but still hands customers off when things get complex.​
This is why I’m excited about Genesys Cloud™ Agentic Virtual Agent. It’s designed to solve real requests, not just explain them.​

​https://t.co/hO0WWN6e0J

[Scott Dunn @ITSolutionsATL]

AI is reshaping CX operations. 5 brands are using it across journeys to reduce costs, speed up service and improve outcomes. Find out more about what they're doing in our latest blog. https://t.co/bxU9pFTBzg

[Scott Dunn @ITSolutionsATL]

In Formula 1, performance is driven by looking ahead, reacting in real time, and coming together to reach for the next level. Proud to support Genesys partner Scuderia Ferrari HP as they strive for the top step of the podium.

[Scott Dunn @ITSolutionsATL]

We talk a lot about making work easier at Genesys and this is a great example. Genesys Cloud Copilot brings #AI into everyday tasks across customer experience. Excited to share this news.
https://t.co/K90u3RCjeV https://t.co/uVqRyTb2Pm

[Scott Dunn @ITSolutionsATL]

Answering questions is the easy part.
Agentic AI is about planning, reasoning, and actually driving outcomes. That’s where things get exciting with Genesys Cloud Agentic Virtual Agent. https://t.co/L4RstNMVdf

[Scott Dunn @ITSolutionsATL]

Curiosity, ideas, and better ways to deliver CX. That's what Genesys' #Xperience26 is all about.
Join me there at the Wynn in Vegas: https://t.co/Kex3uT3BBi

[Scott Dunn @ITSolutionsATL]

#Xperience26 is where AI meets real CX outcomes.
From strategy and orchestration to what’s working right now. 
If you're serious about creating better experiences, register here: https://t.co/Kex3uT3BBi

[Scott Dunn @ITSolutionsATL]

Genesys just announced FY26 results!  

What stands out most? The results our customers are achieving: 
🔘 +22 NPS 
🔘 Lower costs 
🔘 Faster, more personalized experiences

AI-powered orchestration is making a real difference.

Read: https://t.co/XhBCCGP1Yi

[Scott Dunn @ITSolutionsATL]

Some brands consistently deliver standout experiences.
And it’s not luck. it’s AI-powered orchestration. See how Genesys makes it real: https://t.co/JBi1Sd1kFU

[Scott Dunn @ITSolutionsATL]

This is a real step forward from AI that answers questions to AI designed to take action and help drive meaningful customer outcomes. This is the future of CX.

https://t.co/NceLq8w4zm