IanVXperience

20 year licensed massage therapist full body/hot stone/prenatal in spa/mobile - home/corporate nutrition/workout support

[IanVXperience @IV_speakz]

@AmericaPapaBear Too long just to watch that & we see she’s “black” Captain obvious

[IanVXperience @IV_speakz]

Refused service at @WildBillsT because a cashier overheard me mention buying a cigar for my wife, claiming "the cameras heard" me. Corporate HR confirmed this is false, promised a callback, and has ghosted me for a week. Unprofessional retail & corporate staff.

[IanVXperience @IV_speakz]

@WBTobacco @OlivaCigar a cashier overheard me mention buying a cigar for my wife, claiming "the cameras heard" me. Corporate HR confirmed this is false, promised a callback, and has ghosted me for a week. Unprofessional retail & corporate staff.

[IanVXperience @IV_speakz]

@EmagineTheatres Furthermore, management and staffing decisions have been severely lacking. For the opening day of Michael—a movie about the biggest pop star in history—you featured a wonderful performance by a local dance school. @EmagineTheatres

[IanVXperience @IV_speakz]

Dear Emagine Support Team,
I am not surprised by the silence. As I mentioned, Emagine simply is not the same anymore.
Beyond being an avid moviegoer who frequently brings my family, I am an actor and production manager for an independent film company. @EmagineTheatres

[IanVXperience @IV_speakz]

I understand the entertainment and hospitality business, and I used to love everything about Emagine—especially the staff and the welcoming environment. Unfortunately, I can no longer say that. @EmagineTheatres

[IanVXperience @IV_speakz]

While I will note that the environment looked somewhat better during my most recent visit, cleanliness was never something a customer had to question in the past. @EmagineTheatres

[IanVXperience @IV_speakz]

Over my last few visits to the Novi location, the facility was noticeably poorly maintained. The restrooms and the popcorn seasoning station looked entirely ignored. @EmagineTheatres

[IanVXperience @IV_speakz]

@EmagineTheatres As it stands, Emagine is no longer the theater it used to be, and you are actively driving away the people who supported you most.
Sincerely,
Ian Kinnard
Once a loyal customer

[IanVXperience @IV_speakz]

@EmagineTheatres I suggested multiple reasonable workarounds, and all of them were flatly rejected. The focus of your staff was entirely on why I could not watch the movie, rather than how to fix a problem caused by your system.

[IanVXperience @IV_speakz]

@EmagineTheatres When I called the Novi location, I was met with the exact same response.
What is most frustrating is that nobody was interested in solving the issue or ensuring I could enjoy the film. There was literally zero effort made.

[IanVXperience @IV_speakz]

@EmagineTheatres Then, I reached a breaking point at your Farmington Hills location. I was ultimately refused service for a voucher that I already paid for due to a previous unrefunded ticket. Instead of honoring it, I was told my only option was to purchase yet another ticket

[IanVXperience @IV_speakz]

@EmagineTheatres We were left to choose between being late for the film or skipping concessions entirely. For a major premiere, Emagine appeared completely unprepared.

[IanVXperience @IV_speakz]

@EmagineTheatres However, when the crowd rushed the concessions afterward, the stand was critically understaffed. Instead of the normal, efficient system where customers select items and move to a separate line to pay, we were forced to order and pay at the counter.

[IanVXperience @IV_speakz]

@EmagineTheatres Furthermore, management and staffing decisions have been severely lacking. For the opening day of Michael—a movie about the biggest pop star in history—you featured a wonderful performance by a local dance school.

[IanVXperience @IV_speakz]

@EmagineTheatres While I will note that the environment looked somewhat better during my most recent visit, cleanliness was never something a customer had to question in the past.

[IanVXperience @IV_speakz]

@EmagineTheatres Over my last few visits to the Novi location, the facility was noticeably poorly maintained. The restrooms and the popcorn seasoning station looked entirely ignored.

[IanVXperience @IV_speakz]

@EmagineTheatres I understand the entertainment and hospitality business, and I used to love everything about Emagine—especially the staff and the welcoming environment. Unfortunately, I can no longer say that.

[IanVXperience @IV_speakz]

@EmagineTheatres Dear Emagine Support Team,
I am not surprised by the silence. As I mentioned, Emagine simply is not the same anymore.
Beyond being an avid moviegoer who frequently brings my family, I am an actor and production manager for an independent film company.

[IanVXperience @IV_speakz]

@EmagineTheatres @EmagineTheatres

It’s frustrating to be asked to purchase another ticket when I already paid for one. This appears to be an issue on Emagine’s end, yet customers are left without a solution, explanation, or compensation. Emagine isn’t what it used to be.