@BpCollectionArt Interesting problem. I'm curious what made you lean toward a custom SLM over building around an existing model and MCP. I'd love to hear what you've found so far.
@michieldegraaf If your workflow is literally email β AI drafts β human reviews β send, I'd probably avoid the big helpdesk platforms unless you expect to scale quickly. A lightweight setup can handle that pretty well. How many tickets are you dealing with each day?
@orionataylor If selling products is something you might add later, I'd probably skip locking yourself into another expensive builder. There are a few good options depending on how you want to manage the site. Happy to share what I'd recommend.