@FOBroadband You are not aware of anything because how come since Saturday you guys promise to send a field engineer since Saturday only for me to call you guys today you are telling me his line is not reachable..you guys never cease to amaze me -FOB77481 @NgComCommission@Organi3Nigeria
@FOBroadband Hi FOB,
My modem has been showing "Connected, No Internet" since Saturday. Unfortunately, this issue has still not been resolved, and my subscription has now expired.
I am unable to renew my subscription because I do not want to risk wasting data Account ID: FOB77481
@FOBroadband THIS IS PAST 24HRS AND 3 DAYS SINCE I COMPLAINED ABOUT MY MODEM BLINKING RED AND YOU GUYS PROMISED TO SEND ENGINEER, THIS IS 3DAYS AND NO ENGINEER NO RESOLUTIN
..YOU GUYS WILL JUST BE ACKNOWLEDGING MSSG WITHOUT DOING ANYTHING UNTIL I ESCALATE TO NCC-FOB77481
@FOBroadband THIS IS PAST 24HRS AND 3 DAYS SINCE I COMPLAINED ABOUT MY MODEM BLINKING RED AND YOU GUYS PROMISED TO SEND ENGINEER, THIS IS 3DAYS AND NO ENGINEER NO RESOLUTIN
..YOU GUYS WILL JUST BE ACKNOWLEDGING MSSG WITHOUT DOING ANYTHING UNTIL I ESCALATE TO NCC-FOB77481
@FOBroadband@ConsumersNCC THIS IS PAST 24HRS AND 3 DAYS SINCE I COMPLAINED ABOUT MY MODEM BLINKING RED AND YOU GUYS PROMISED TO SEND ENGINEER, THIS IS 3DAYS AND NO ENGINEER NO RESOLUTIN
..YOU GUYS WILL JUST BE ACKNOWLEDGING MSSG WITHOUT DOING ANYTHING UNTIL I ESCALATE TO NCC-FOB77481
@FOBroadband@ConsumersNCC That's not true, your warranty period is 2months. I purchased it in August and started escalating this issue from September 1st, I have sent all evidence, are you people trying to ignore all evidences or someone is just inefficient.@ConsumersNCC kindly assist I hv added evidences
@FOBroadband@ConsumersNCC This feels like FibreOne is taking advantage of customers due to staff inefficiency. I paid for a working product, and replacing a faulty device shouldn't be my responsibility.
@FOBroadband@ConsumersNCC and one of your representatives confirmed the modem is faulty with a promise of replacement if issues persist. An engineer visit didn't resolve the problem, and now I'm being asked to pay for a replacement. Paying over ₦90,000 for a faulty product and then being expected to pay
@ConsumersNCC@FOBroadband Dear FOB Team,
I'm really disappointed that despite my recent visit to your Anthony office, I'm still receiving mails suggesting I purchase a new modem – a device I believe is faulty and was sold to me by FibreOne.
As I've been escalating this issue since September 1
@FOBroadband@ConsumersNCC Dear FOB Team,
I'm really disappointed that despite my recent visit to your Anthony office, I'm still receiving mails suggesting I purchase a new modem – a device I believe is faulty and was sold to me by FibreOne.
As I've been escalating this issue since September 1,
@FOBroadband@NaijaOnNetflix Please what's happening FOB, I have not been able to use my router since last night. It is showing connected but no internet service. This issue is becoming too persistent.
@FOBroadband Good morning FOB, Am currently experiencing another case of being connected but no Internet, and there is no red light. If you check history you will see cases I had earlier report. Please what exactly is the problem and can't there be a lasting solution. FOB77481 @fccpcnigeria