Ian Longway

I literally only made this account to hold Airbnb account... able.

[Ian Longway @IanLongway]

@lostsurfer25 @AirbnbHelp

[Ian Longway @IanLongway]

@bchesky @Airbnb @AirbnbHelp just got hung up on by one of your professional "managers" after gaslighting us, telling us "I know that you did not cancel the reservation from your end, but you cancelled the reservation from your end" when all we wanted was a rebooking

[Ian Longway @IanLongway]

@BiggDaddyRae @bchesky @Airbnb @AirbnbHelp Their entire business practice is making a joke out of their customers. We are still currently on hold with them right now, and even their "serene" hold music is insanity inducing. They are mocking any customer trying to find a resolution.

[Ian Longway @IanLongway]

@bchesky @Airbnb @AirbnbHelp we are traveling through Mexico/Belize/Guatemala for the next 2 years and were hoping to do business with you the entire time...But after how we've been poorly treated by your "dedicated support team" today we'd much rather take our business elsewhere

[Ian Longway @IanLongway]

@AirbnbHelp I just DM'd our account email

[Ian Longway @IanLongway]

@bchesky @Airbnb @AirbnbHelp I have been on the phone with Airbnb on and off for 8 hrs. Family is stranded at one that misrepresented their listing with false photos. There is no protection for customers. Each time we call Airbnb they hang up or promise a call that never comes.