Hello @AirtelNigeria, 740 Kbps on an ODU device is effectively a total service failure. This is not the "high-speed broadband" experience customers pay for when they invest in ODU hardware and subscriptions.
"Empathy" in the comments doesn't restore connectivity. Please provide @IbritamUko with a specific technical reason for this sudden drop and a timeline for restoration. A pro-rated data credit for the period of unusable speeds should also be considered.
Cc: @ConsumersNCC@fccpcnigeria #AirtelNigeria #ODU #InternetSpeed #ConsumerRights
@AirtelNigeria For the past one week now, my home WiFi has refused to work, can’t even load a single video, this is very sad and I’m so frustrated right now my subscription is wasting