Iconic Lights

Welcome to Iconic Lights. Inspiring You, Styling Your Home. Free UK Delivery on orders over £60 #interiors #lighting #design

[Iconic Lights @Iconic_Lights]

@DavidAdamson_ Thank you for letting us know .

[Iconic Lights @Iconic_Lights]

@Stephhh Thank you. You are welcome.

[Iconic Lights @Iconic_Lights]

@Stephhh Thank you for your email. I can confirm we have received your order, please see your order number below. Sorry for any inconvenience.
order number 5000301468, I have sent you a new email confirmation.

[Iconic Lights @Iconic_Lights]

@Stephhh Thank you for your email. Please let me know the card holders name, also if could you let me know the date and time, and how you paid for your order and I will try and find you through this information, and check the details for you, as I cannot find you on our system...

[Iconic Lights @Iconic_Lights]

@_luispaul Thank you for your email. We have passed on your issues and comments to our Hermes Account Manager, We are very sorry your order has arrived in this condition. Please use the discount I have sent you, due to your inconvenience. Once again our apologies for any incon...

[Iconic Lights @Iconic_Lights]

@_luispaul You are welcome.

[Iconic Lights @Iconic_Lights]

@_luispaul Thank you for your email. I am sorry about the damage incurred in receiving your order. I can offer you a 10% discount of your future order. Please use the discount code CUST10, next time you make a purchase. Once again, our apologies for the delay.

[Iconic Lights @Iconic_Lights]

@_luispaul Thank you for your email. I totally understand and I am very sorry to see this. I will forward your comments and pictures on to our Hermes Account Manager. Once again our apologies for any inconvenience this may have caused you.

[Iconic Lights @Iconic_Lights]

@_luispaul Thank you for your email. I am sorry to see this. Is your item undamaged inside. Once again our apologies for any inconvenience caused.

[Iconic Lights @Iconic_Lights]

@_luispaul Thank you for your email. I am afraid we are all working from home due to the circumstances and we cannot take or make telephone calls. Please explain what you are having issues with and we will do our best to resolve the issue for you. We are sorry for any inconven...

[Iconic Lights @Iconic_Lights]

@LaurenAshleighS
No problem at all! Thank you

[Iconic Lights @Iconic_Lights]

@LaurenAshleighS
Hi, thank you for the further information.
We can see that 2 payments have been rejected, this usually occurs when address/postcode numerics do not match the card registration details.
No money has been taken, this will appear as pending transactions before r...

[Iconic Lights @Iconic_Lights]

@LaurenAshleighS
Hi, Thank you for your message.
We cannot see that the order has come through to us, can you provide the name on the card used and the amount, and we will have a look into this for you.
We apologise for any inconvenience caused.

[Iconic Lights @Iconic_Lights]

@AdamSpry thank you, we will respond to your partners email.

[Iconic Lights @Iconic_Lights]

@AdamSpry Thank you for your email. I am sorry but I am unable to find you on our system with your name or your email address. Could you provide your order number in order that we can assist you further

[Iconic Lights @Iconic_Lights]

@cara_ce This may have been paid by lse retail, has the payment been received?

[Iconic Lights @Iconic_Lights]

@cara_ce Thank you for confirming. The refund for this was issued back to paypal on the 16th, Please check your account for this.

[Iconic Lights @Iconic_Lights]

@cara_ce Please can you confirm your order number and query so we can assists you?

[Iconic Lights @Iconic_Lights]

@DenningMollie
Hi,
Thank you for your email.
Can you please send an order number or delivery address including postcode so that we can assist further.

[Iconic Lights @Iconic_Lights]

@dinkymints Thank you for your email. I am sorry to hear your lamp shade has arrived damaged. Would you like us to send you a replacement? I am sorry for any inconvenience this may have caused you.