Identity

Need a new style identity? This is it, South Africa’s go-to fashion destination for on-trend style.

[Identity @IdentityTweets]

@LizellS Hi @LizellS, please private message us for assistance.

[Identity @IdentityTweets]

@ksmakola Sorry to hear about this. Please confirm the store you visited and when for us to follow up.

[Identity @IdentityTweets]

Shop the Back-to-School accessories collection.
Black Backpack - R299 (3128475)
https://t.co/RqhN4odnG4
Black Peak Cap - R180 (3120753)
https://t.co/OEsDpn36b5

[Identity @IdentityTweets]

@Firstofhisnames Hey @Firstofhisname, kindly reach out to our online team on 087 285 9401 for order related queries, alternatively send us a WhatsApp on 021 460 2303 and select the relevant option or email [email protected]

[Identity @IdentityTweets]

@bhutana685736 @bhutana685736_ we are very concerned to hear about this.
Kindly DM us your order number for us to escalate to the relevant department.

[Identity @IdentityTweets]

@Jbmalebe We are glad to hear that the matter has been resolved.

[Identity @IdentityTweets]

@KSManaioa Hi Kidsbone, we do accept both ID cards and books however if your card or ID is not in good condition, the store will not be able to assist you as per our store policy.

[Identity @IdentityTweets]

@ChaAfrica Please DM us for us to further assist.

[Identity @IdentityTweets]

@h53949 We are concerned to hear about this. Please inbox us your ID and cellphone number for us to further assist.

[Identity @IdentityTweets]

@h53949 Thank you for bringing this to our attention. Please DM us your ID and cellphone number along with a screenshot of the communication you are receiving for us to further investigate.

[Identity @IdentityTweets]

@konie24 We acknowledge receipt of the attached and can confirm you have been advised accordingly.

[Identity @IdentityTweets]

@konie24 @konie24 We're concerned to read about this and would like to assist. We kindly request that you private message us your ID/account number and cellphone number.

[Identity @IdentityTweets]

@MakwenaBM @MakwenaBM, we are sorry to read about your recent experience. The service described is not the service we strive to providing our customers with. We kindly request that you private message us your order details in order for us to further assist.

[Identity @IdentityTweets]

@MakwenaBM @warrengooch Apologies, please try again

[Identity @IdentityTweets]

@LwaziMboto Hi Lwazi, we're sorry to read about your recent experience in-store. The service described is not the service we strive to providing our customers with. We can confirm you have been contacted regarding your concerns raised 🌼

[Identity @IdentityTweets]

@Wisan_Machine Please advise how we may assist?

[Identity @IdentityTweets]

@Mananga_SS @Mananga_SS, we apologise to you for the erroneous communication you received and for any inconvenience and frustration that may have been caused as a result of this matter. We kindly request that you private message us with your details in order for us to further investigate.

[Identity @IdentityTweets]

@lebogang65898 We're delighted and extremely proud that the staff member mentioned has made your shopping experience with us memorable by going the extra mile and can guarantee that your praise will not go unheard! We hope to see you in our stores again soon :)

[Identity @IdentityTweets]

Identity Kids is now at a store near you! Shop the latest looks in-store or online and collect at any Identity store for Free