@Lufthansa 17yo unaccompanied minor JNB–FRA–MUC
LH094 & LH096 cancelled, LH100 delayed
Arrival 13:29 vs 08:10 (5h19 delay)
Claim first rejected as “<3h delay”, later as “bad weather”
Case C-240347-T6D4
Now with Luftfahrt-Bundesamt
Please review
@Makro_SA order #MAK4038900. Paid on the 22 November. Goods still not delivered. Your customer ‘care’ team doesn’t even respond anymore. Please escalate.