@OnePlus_IN@oneplus
Subject: Request for Immediate Replacement of My OnePlus 12R Due to Repeated Critical Hardware Issues
Dear OnePlus Support Team,
I am writing this complaint for the second time regarding my OnePlus 12R. I have been a loyal OnePlus fan for years, but my experience with this device has been extremely disappointing. I have been facing serious issues with my phone for the last 6–7 months, and instead of improving, the problems have become worse.
The most disturbing incident happened during my first-ever flight journey. As the flight was taking off, my phone suddenly froze completely. It became totally unresponsive and would not restart. This ruined a once-in-a-lifetime experience, as I couldn't capture any memories. More importantly, all my important documents, payment methods, and contacts were on the phone. Since I was travelling alone, I couldn't even contact anyone for help. I had to find a local repair shop after landing to get the phone working again.
Unfortunately, the problem occurred again the very next day while I was exploring Agra. While taking photos, the phone froze completely once again. I was unable to pay an auto-rickshaw driver because my phone had stopped working, which led to an embarrassing and humiliating situation. Since there was no nearby mobile repair shop around the Taj Mahal area, I had to walk nearly 5 km just to get the device repaired again.
This was not an isolated incident. Last month, during my best friend's function in an air-conditioned hall, the same issue happened again. My phone froze completely in front of everyone, causing further embarrassment. A premium smartphone should never fail repeatedly in such critical situations.
In addition to the freezing issue, I am now also facing a charging port problem. The device no longer charges properly, and I have to repeatedly adjust the charging cable to make it work.
It has been only around one and a half years since I purchased this phone, yet I am experiencing problems that should not occur in a premium device. I have already visited repair shops multiple times, but the issue keeps returning. This has affected my travel, payments, communication, photography, and daily life.
I invested my hard-earned money in this phone because I trusted the OnePlus brand. At present, I cannot afford to purchase another device, and it is extremely frustrating to continue using a phone that fails without warning.
Considering the repeated failures, the inconvenience, and the humiliation I have faced, I request OnePlus to provide a proper replacement for my OnePlus 12R instead of another temporary repair. I have already reported this issue before, but it has not been resolved permanently.
I sincerely hope OnePlus will take this matter seriously and provide a fair resolution as soon as possible.
Thank you.
Yours sincerely,
Akash Waghmare
I genuinely loved OnePlus as a brand, which is why this experience hurts more. I now need a permanent solution to these issues or a proper replacement for my device.
Please take this seriously and help resolve it.
#OnePlus#OnePlus12R#OnePlusIndia
Dear OnePlus India,@OnePlus_IN
I’m using a OnePlus 12R and I’m extremely disappointed with the experience. I’ve been facing these issues continuously for the past 5-6 months.
I’ve been a loyal OnePlus user for the past 5 years, own multiple OnePlus products like Watch and Buds,
for 3-4 hours Because of that, I missed my project submission, couldn’t even arrange food or travel properly, and had to repair the phone by paying extra charges. It was mentally exhausting and humiliating.
Thanks for the memories Ro🥺
Thought about the england series will be redemption again but it's heartbreaking 💔 kya safar tha yar 15 years ka apke sath.Mai humesha sabko kehta tha my first love is Rohit Sharma. ODI se 27 ka World cup lene ke bad hi retire hona 😥
#RohitSharma𓃵
The two lady officers col Sofiya Qureshi and Wg Cdr Vyomika Singh briefing about the 'operation Sindoor' is just inspiring. Proud.
Jai Hind🇮🇳
#OperationSindoor