Sophie Cooke

Imogen's Imagination - #Milliner with a passion for all things vintage. Co-founder of @HatStandSheff & Former Team Captain at @etsysheffield

[Sophie Cooke @ImogensImagine]

@SY_Supertram To add insult to injury, I've just got off in town, and my ticket hasn't been checked. I didn't see a conductor. How many fare dodgers has my 28-day pass funded on that journey? 🤔

[Sophie Cooke @ImogensImagine]

@SY_Supertram please can you check on the 8.29 from Malin Bridge. It's now 10mins late and there's been no announcement. This tram is ALWAYS late to arrive, but is it simply missing this morning? TIA

[Sophie Cooke @ImogensImagine]

@SY_Supertram It's just arrived, 20mins late. Why didn't you keep us informed? We could have made an informed decision whether to use a different mode of transport. Please do better with your communication. The boards are useless, and customers are reliant on updates here to stay in the loop

[Sophie Cooke @ImogensImagine]

@SY_Supertram This tram is now standing room only. It's only made 3 stops. Not a pleasant travelling experience for anyone.

[Anti Copying in Design @ACID_tweets]

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@ImogensImagine

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[Sophie Cooke @ImogensImagine]

@SY_Supertram Thank you! 😊

[Sophie Cooke @ImogensImagine]

@SY_Supertram 08.39 from Malin Bridge still showing as running on the display board. I note this has been raised by users at the other end of the blue route

[Sophie Cooke @ImogensImagine]

@SY_Supertram Thanks @TravelSYorks https://t.co/6nwPXCBfEc

[Travel South Yorkshire @TravelSYorks]

Update - 26th Nov

The specific cancellations on the Blue and Yellow routes are now listed on the TSY Disruption page.

The Purple route and Tram Train will run as normal

We're really sorry for the disruption and appreciate your understanding

https://t.co/7f6xITpenQ

[Sophie Cooke @ImogensImagine]

@SY_Supertram TO EVERYONE waiting... the cancellations are on @TravelSYorks https://t.co/6nwPXCBNtK

[Travel South Yorkshire @TravelSYorks]

Update - 26th Nov

The specific cancellations on the Blue and Yellow routes are now listed on the TSY Disruption page.

The Purple route and Tram Train will run as normal

We're really sorry for the disruption and appreciate your understanding

https://t.co/7f6xITpenQ

[Sophie Cooke @ImogensImagine]

@TravelSYorks Thank you so much for communicating these... especially as there is no mention of these on @SY_Supertram 🙈

[Sophie Cooke @ImogensImagine]

@SY_Supertram And do we get to know about these cancellations in advance? How much notice will passengers get to make alternative plans? Will you be informing schools?

[Sophie Cooke @ImogensImagine]

@SY_Supertram Thank you for your apologies, they are appreciated.

[Sophie Cooke @ImogensImagine]

@SY_Supertram Yes. But not until 9.10. Thankfully, I work flexitime, but many people don't.

[Sophie Cooke @ImogensImagine]

@SY_Supertram It's not minor delays, it's 2 missing services from Malin Bridge. That's 30mins and counting.

[Sophie Cooke @ImogensImagine]

@SY_Supertram @KellyBrown37321 The disruption would be more palatable if you communicated more effectively. Passengers need livetime tracking of services, whether that's through the app or other means like the displayboards

[Sophie Cooke @ImogensImagine]

@KellyBrown37321 @SY_Supertram 5th day on the bounce! Makes me question my monthly pass 😏

[Sophie Cooke @ImogensImagine]

@stormyblue17 @SY_Supertram @LouHaigh @SouthYorksMayor So much this. Took me an hour to do a 22min journey getting home from work last night. Missing blue and yellow services, nothing on here, just services disappearing from the board at Castle Square. 🥶🤬😴

[Sophie Cooke @ImogensImagine]

@SY_Supertram Great news! Thanks for the early doors update 👍Please can you advise of approximate timings for Blue routes? When you say "day" is that while 5pm or later? TIA x