Upland InGenius

Ignite agent productivity and drive customer satisfaction with computer telephony integration (CTI).

[Upland InGenius @InGeniusSW]

Happy Customer Service Week! 🎉 This week, we celebrate the incredible people who make a difference every day. Thank you to our dedicated customer service agents for their hard work and commitment to providing exceptional service.

#CustomerServiceWeek #CustomerService

[Upland InGenius @InGeniusSW]

Still on-premises? Don't worry! InGenius helps you stay there while accessing the latest cloud technologies like Salesforce Einstein AI. Learn more in our blog post: https://t.co/1dPxahmHWq

#ContactCenter #OnPremise #EinsteinAI #CTI

[Upland InGenius @InGeniusSW]

Happy International Podcast Day! Join us for the Connected Knowledge podcast, where we explore the art of seamless customer service, knowledge sharing, and innovation. 🎧

Listen here: https://t.co/E3FBkExpOD

#InternationalPodcastDay #ContactCenter #AI

[Upland InGenius @InGeniusSW]

AI agents took Dreamforce by storm! 🤖 Read our blog to learn more about this next wave of AI and how it can impact your contact center: https://t.co/tz6LiFAcrs

#Dreamforce2024 #AI #CustomerService

[Upland InGenius @InGeniusSW]

Vote for Samantha Middlebrook to speak at @Dynconference🦸‍♀️

Session Title: Unleashing the CX Avengers – The New Frontier of Customer Service

Voting is open now through Sept 30th: https://t.co/vSJ4I3fmLZ

#DynamicsConVIRTUAL #Dynamics365 #DynamicsGP #MSDyn365

[Upland InGenius @InGeniusSW]

Genesys + InGenius = a match made in contact center heaven! 😇 Our seamless integration connects your Microsoft Dynamics, Salesforce, Salesforce SCV, or ServiceNow system to Genesys telephony. Learn more: https://t.co/QBkqHp4OGJ

#CTI #CustomerExperience #ContactCenter

[Upland InGenius @InGeniusSW]

Not ready to migrate to the cloud? We're excited to announce InGenius powered by Upland Transcription Service, now integrates Genesys Engage with Salesforce Service Cloud Voice and Einstein AI.

Read the release to learn more: https://t.co/bkF1GPPQd1

#ContactCenter #CTI

[Upland InGenius @InGeniusSW]

Ready to transform your approach to customer service? Check out this episode of the MSDW podcast with our Director of Product, Denis Francoeur, to discover how #CTI can be a game-changer for your contact center.

Listen here: https://t.co/yU7BGcaWVU

[Upland InGenius @InGeniusSW]

Looking to boost agent productivity and maximize customer satisfaction? A computer telephony integration (CTI) solution can help! Read our blog to learn what CTI is and how it can benefit your business.

https://t.co/V2IbKJF4Te

#ContactCenter

[Upland InGenius @InGeniusSW]

Despite popular belief, the voice channel is still a critical component in your contact center. Download our eBook to discover how you can leverage the voice channel to build a seamless customer experience.

https://t.co/tVgbHo9G4u

[Upland InGenius @InGeniusSW]

Have you listened to our podcast recently? Dive back in at https://t.co/9RVryTxn07

[Upland InGenius @InGeniusSW]

With the only support for Genesys Engage, InGenius can seamlessly support your on-premise system with Salesforce Service Cloud Voice to unlock the full potential of Einstein AI. Want to learn more? Let's chat: https://t.co/nfooULU9yI

[Upland InGenius @InGeniusSW]

Have you checked in with your agents recently? Download our eBook to discover how you can increase agent well-being and set your contact center up for success. https://t.co/1TzlMTYEjZ

[Upland InGenius @InGeniusSW]

Want to unleash the full power of #AI? Check out the infographic to see how #CTI can help supercharge your AI investment: https://t.co/Il6AxhZM9u

[Upland InGenius @InGeniusSW]

Happy 4th from your friends at Upland InGenius! 🎇

[Upland InGenius @InGeniusSW]

🆕📰 Did you hear InGenius is featured in the new ISV EMEA Industry booklet from Salesforce? This showcases how our ready-to-install AppExchange app can optimize your tech stack by seamlessly integrating InGenius CTI 😍

[Upland InGenius @InGeniusSW]

Have you checked out our podcast page?! You won't want to miss these episodes... 🔗https://t.co/UpWAEZ09hE

[Upland InGenius @InGeniusSW]

Give agents valuable caller information from your CRM in the moment, enabling them to efficiently capture and act on essential call details. Explore InGenius 🤩 https://t.co/71hV0O0zIP

[Upland InGenius @InGeniusSW]

📖 And it all starts here... Check out our AI Guide for Contact Centers! https://t.co/0dIVnTJElb

[Upland InGenius @InGeniusSW]

Make sure your company isn't falling behind industry trends! 🔗 https://t.co/we1yG5I50Q