InPost UK

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[InPost UK @InPostUK]

We're aware of fake accounts pretending to be us on X. This is our only genuine X profile, please don't engage with other accounts. We'll never ask customers to message us on WhatsApp or ask for bank details / payments. Visit https://t.co/2blN8yrZks for more info.

[InPost UK @InPostUK]

@robhinds We're sorry to hear that the other locker is working but your parcel wasn't turning up to it. If you could share the locker in question, we'd be happy to take a look and report it to the team.

[InPost UK @InPostUK]

Unfortunately as stated in Section 5 of our Terms of Service here - https://t.co/ab7iPaP5kL - any enquiry or dispute regarding a parcel must first be raised directly with your retailer. Once this happens they should then be able to reach out to us to gather some more information, however we unfortunately are not able to begin this process without the request coming from them. We apologise again for any inconvenience caused here.

[InPost UK @InPostUK]

We certainly do understand why this is causing such frustration, we apologise for that. Please continue to discuss this with your label provider so that they can reach out to us to gather some more information and advise you further on next steps from here, we're very sorry again for any inconvenience this has caused.

[InPost UK @InPostUK]

Thanks for sharing that with us, please continue to liaise with your label provider so that they can reach out to us to gather some more information on these deliveries. We're very sorry for any frustration this is causing in the meantime, please don't hesitate to reach out to us in a DM if you'd like to discuss this further.

[InPost UK @InPostUK]

Whilst an additional attempt will automatically be made, as you're unhappy with what's happened with us so far, you'll need to get in touch with your label provider for an additional escalation. This isn't a necessity at this point, we're advising this for escalation. We sorry that you're feeling let down by the limitations in place when a partner (retailer/marketplace) is involved. We'll certainly share this feedback with the development team to take into consideration moving forward. Thank you.

[InPost UK @InPostUK]

@tom_sloan1 Please ensure you liaise with your retailer/marketplace so an investigation can launched with us. We will not be able to look into this in more detail until the partner holding the funds to the order, get in touch with the team on our side. Thank you.

[InPost UK @InPostUK]

@SimoGallo78 Thanks for confirming, Simon. As this issue is related to concerns with your parcel from Vinted, they'll be responsible for launching an investigation with us to get any concerns looked into in more detail. Thank you.

[InPost UK @InPostUK]

Apologies for the delay, George. We're working through all social enquiries, over all platforms, in chronological order. If you were hoping for an immediate response, we'd recommend chatting to our Customer Care team on 0330 335 0950. Just ask to speak to a member of the team to bypass the bot. Thank you.

[InPost UK @InPostUK]

@georgea2735 Hi George, we've picked up your DM and will offer further support from there. Thank you.

[InPost UK @InPostUK]

@ALFREDS93909262 We're sorry to hear you've had issues with the advice provided by the team. Please can you send us a DM with more information including your tracking number so we can offer support. Thanks!

[InPost UK @InPostUK]

@tom_sloan1 We need to ensure that you are covered within the Terms of Service, which means us holding our side of the agreement, too. We are suggesting that you get in touch with your label provider due to something going wrong with the delivery of your parcel. Thank you.

[InPost UK @InPostUK]

As your label provider holds the funds to your order, it is their responsibility to launch an investigation with us to get this looked into in more detail. We require the label provider to get in touch with the team on our side to ensure that the agreed upon Terms of Service are not breached, and for your cover to remain valid should a claim need to be logged. Please ensure that you reach out to the retailer or marketplace where you ordered your item from so they can get the above mentioned investigation launched. We can see that the courier had access issues on the 18th September, meaning you can update information directly on our website if you'd like to. Thank you.

[InPost UK @InPostUK]

@FromTinyPennies Thanks for letting us know, TJ. We're sorry to hear that you've not had any updates recently. As Very hold the funds to your order, it's their responsibility to launch an investigation with us to get this looked into in more detail. Thank you.

[InPost UK @InPostUK]

@J8hnJ Thanks for taking the time to share your experience here too, John. We've picked up your DM and will continue to offer support form there. Thank you.

[InPost UK @InPostUK]

We hadn't stated that there was anything wrong with the label, only that the sender/label provider need to contact us on your behalf to help with any parcels. We're sorry that there have been issues with your parcels and if you share the tracking number, we're always happy to have a look at what's happened. But as we've discussed in DM previously, any investigations that are needed do need to be raised by the retailer per our policy.

[InPost UK @InPostUK]

@lifetimeofcon We're saddened to hear you feel this way, if you have any concerns you'd like to speak about please do send us a DM. Thank you.

[InPost UK @InPostUK]

@clarebremner Hiya, thanks for reaching out and we're sorry to hear about the delivery issues you've been having. We've picked up your DM and have offered further support from there. Thank you.

[InPost UK @InPostUK]

@tom_sloan1 We understand, Tom. Your label provider (the retailer or marketplace that you purchased your item from) will be responsible for launching an investigation with us to get this looked into in more detail. Thank you.