Jazzy B

[Jazzy B @Inarticulator]

@LeadingReport B0llocks!

[Jazzy B @Inarticulator]

@virginmedia Thanks John bot, why am I not reassured?

[Jazzy B @Inarticulator]

@virginmedia If you can employ a social media team, that can reply to tweets within minutes, why can't you employ sufficient staff to cancel subscriptions and mange house moves? ...or have a more simple solution for making cancellations.

[Jazzy B @Inarticulator]

@virginmedia Hence the "short of sending a letter..." I'm aware I can cancel this way and pay for recorded delivery, but you are a tech/media company and your digital methods of communication are so overwhelmed that you can't sort a simple subscription issue!?

[Jazzy B @Inarticulator]

@virginmedia Short of sending an actual letter (in 2023), I've tried all other communication channels, to no avail, to cancel my broadband subscription. Text, WhatsApp, Online Chat and Phoning.

[Jazzy B @Inarticulator]

@virginmedia That answer makes no sense, I presume I'm talking to another chat bot!?

[Jazzy B @Inarticulator]

@virginmedia To be clear, short of sending an actual letter, I've tried all methods to contact the relevant team. At some point "high call volumes" stops being an excuse and becomes a fob-off. I would like someone to call me that can actually deal with the issue.

[Jazzy B @Inarticulator]

@virginmedia I need to cancel my broadband, I've been on hold for an hour and a half, this is criminal!

[Jazzy B @Inarticulator]

@virginmedia Yes, that's the number and options I've tried, after a 20-30min wait I end up getting through to someone that can't cancel subscriptions and they divert the call to an endless hold, which I held for an hour and a half, so long that the hold music stopped and fell silent

[Jazzy B @Inarticulator]

@virginmedia I WhatsApp messaged that number 2hrs ago with no response, it's just like the online chat feature. I'm having to cancel because there's no VM broadband available at my new address, it shouldn't be this difficult.

[Jazzy B @Inarticulator]

@virginmedia @chrisblaubac I don't need apologies. If you're able to add to your package online, you should be able to cancel your subscription online with a few clicks. No one answers the online chat, or picks up the phone in the moving / cancellation team. No wonder the ombudsman has had to fine you.

[Jazzy B @Inarticulator]

@chrisblaubac @virginmedia It's now been about 3 hours in total, I've gotten through to two operators, and neither could cancel my subscription, and I've had to raise a complaint. @virginmedia seem to be making deliberately difficult/impossible to cancel a subscription.

[Jazzy B @Inarticulator]

@virginmedia I need to cancel my broadband, the lack of customer service support is making it criminally impossible. An hour and a half on hold, and zero response on the online chat.

[Jazzy B @Inarticulator]

@I_amMukhtar @TPointUK @LozzaFox They're obviously anti-woke

[Matt Green @mattgreencomedy]

It's not corruption if it's Britain!

[Led By Donkeys @ByDonkeys]

A historic failure

[Maye Musk @mayamuskl]

Wholesale gas prices have halved in a fortnight.

Your gas bill is going up £500 in 19 days time.

Hard to stick to polite words to describe this robbery.

[Maye Musk @mayamuskl]

A legal clause means King Charles III inherits his mother’s vast fortune but escapes a £200 million tax bill.

• 0% tax for him
• 40% tax for you

God save the king…………

[Jazzy B @Inarticulator]

@GreekFire23 It was Swiss historian Christian Pfister in 1540. The effects of Climate change means that this kind of extreme weather occurrence is and will happen across Europe and the rest of the world with much greater frequency.

[Jazzy B @Inarticulator]

@KermodeMovie @kermodeandmayo Probably not the worst film Eric Roberts has been in!