NetComm Services, Inc.

IT sales & services based Southeastern New England! Computers, phones, domain/email hosting, remote support, & more!
508-990-0600
[email protected]

[NetComm Services, Inc. @IncNetcomm]

We ended up resolving this. All it took was months more of phone calls to get the one support person who actually knew what we needed, which was what we requested all along: domain verification.
This is the work NetComm does for its customers: we don't give up on you!

[NetComm Services, Inc. @IncNetcomm]

Unsurprisingly, @MicrosoftHelps was not able to aid us in resolving this issue for our customer. Looks like we'll have to continue to document this on here while we continue to try and find someone at Microsoft that is able and willing to help us achieve an actual solution.

[NetComm Services, Inc. @IncNetcomm]

@MicrosoftHelps After multiple agents, we found one that was able to give us correct and helpful information. We hope Microsoft improves their support teams' knowledge to better serve customers like us in the future. This was an extremely disappointing experience with an industry leader.

[NetComm Services, Inc. @IncNetcomm]

Unsurprisingly, @MicrosoftHelps was not able to aid us in resolving this issue for our customer. Looks like we'll have to continue to document this on here while we continue to try and find someone at Microsoft that is able and willing to help us achieve an actual solution.

[NetComm Services, Inc. @IncNetcomm]

@MicrosoftHelps The community already provided the information I expected they would simply by searching the forums there. It all points back to calling. I actually just attempted the two numbers provided to me by one of the Microsoft employees I spoke to about this and both numbers fail to ring

[NetComm Services, Inc. @IncNetcomm]

@MicrosoftHelps This is what we were offered after we already stated we needed access as the new admin, not that we were already the admin. I can't give it a try because I don't have the login credentials which means I am stuck using your phone system in the hopes that it works this time.

[NetComm Services, Inc. @IncNetcomm]

@MicrosoftHelps If you're able to help with admin access issues with a 365 account, then we will send a DM as soon as this is confirmed. We have already sent a DM to @Microsoft365 and were told they did not have the ability to help us, since this is an admin-level issue.

[NetComm Services, Inc. @IncNetcomm]

@MicrosoftHelps My DMs are not locked to follows, so you're welcome to reach out to me at your leisure! If there's some reason why you can't do that, I'm willing to read a public thread of posts.

[NetComm Services, Inc. @IncNetcomm]

Your support for my customer is sub-par at best, and we expect more of a multi-national, multi-billion dollar company such as Microsoft.
My customer needs help, and until your phones work or you allow us to contact you via email or chat, you are denying them that support.

[NetComm Services, Inc. @IncNetcomm]

And to clarify, this is after using the main support numbers offered to me by your site and various techs who answered my calls. All pointed me to other departments, and all calls took a minimum of 45 minutes. All calls lasting 3 hours or more (which I had many of) get dropped.

[NetComm Services, Inc. @IncNetcomm]

The numbers we were given are 425-897-3335 and 425-602-2710. These numbers don't work and always play an automated message stating that you're currently experiencing phone issues and to call back later.
It's been weeks of this. When can I finally get some support for my customer?

[NetComm Services, Inc. @IncNetcomm]

@microsoft365 I'm trying to help a customer gain access to a 365 account that was created and abandoned by a global admin who left the company without sharing access to anyone else. I was instructed to contact your support team via phone to get help in verifying ownership.

[NetComm Services, Inc. @IncNetcomm]

Tech Tip:
If you want to search for something on a specific website, use the "site:" command with the site address you're searching, placed after your search keywords.

[NetComm Services, Inc. @IncNetcomm]

Any chance I can get an answer on this today? I have a customer waiting, and you don't offer any support directly from your website.

[NetComm Services, Inc. @IncNetcomm]

@Ubiquiti Does the UniFi Access Magnetic Lock work with work with commercial automatic sliding doors. Also, does the Magnetic Lock work with the UniFi Access Rescue KeySwitch?

[NetComm Services, Inc. @IncNetcomm]

Tech tip: if your software is acting strangely, your wifi connection won't hold, or your computer seems slow, always try a reboot first.
You can save a lot of money by rebooting before contacting your local tech support company!

[NetComm Services, Inc. @IncNetcomm]

Don't swap programs for every single line you want to copy/paste! Use this excellent tip from PCMag.

[PCMag @PCMag]

Most people don't realize you can copy and paste in bulk. https://t.co/NGQHXxFql6

[NetComm Services, Inc. @IncNetcomm]

Weird IT Wednesday: ENIAC was the world's first large-scale computer that ran electronically (instead or using mechanical parts to compute data input). ENIAC weighed 27 tons and used almost 18,000 vacuum tubes. Each problem input required days of reconfiguring cables and switches

[NetComm Services, Inc. @IncNetcomm]

More than 80% of all emails sent daily are spam! Not all spam filters are created equal. Contact us today to find out about how you can do better than "just good enough."

[NetComm Services, Inc. @IncNetcomm]

Weird IT Wednesday: Microsoft's operating system "Windows" was almost released with its original name, Interface Manager. 37 years later, it seems they made the right decision.

[NetComm Services, Inc. @IncNetcomm]

Weird IT Wednesday: The world's fastest supercomputer is the US's Frontier, which can process more than one quintillion calculations per second. That's a one followed by 18 zeroes, or 1,000,000,000,000,000,000. The average home PC processes 150-200 million calculations per second