We’ve had a terrible experience with our @SamsungUS dishwasher, which has been leaking. We called https://t.co/2fb0x2ShVp who sent a technician to diagnose. He said the dishwasher had defective seals and directed us to call Samsung Specialty Claims. This is where it gets worse…
@SamsungUS Here is the DM conversation with @SamsungUS. They clearly do not understand that the second tech they sent is making a false claim that installation was the issue. The first tech sent by One Stop already diagnosed a product issue
Meanwhile, Samsung Specialty Claims is refusing to send a technician to repair or to compensate us for the dishwasher, or the floor damage that the dishwasher has caused.
The first technician’s report is here. Clear as day this is a product issue and not an installation issue
The second technician came, didn’t even pull out our dishwasher, and claimed that the issues were caused by improper installation
We have since pulled out the dishwasher, had it reinstalled according to the exact instructions, and the dishwasher is still leaking!
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@XfinitySupport@XfinitySupport More detail on my nightmare experience is here: https://t.co/sAwd7b31tE
I’m a former @TMobile customer and never had issues like I am with @Xfinity Mobile
@XfinitySupport Can I get help receiving my iPhone trade-in credit? I gave my phone to a store associate at the Xfinity Store at 8501 W Bowles Ave #1097, Littleton, CO 80123. The store lost my phone (never sent it to their warehouse) so my tickets requesting credit are denied
@XfinitySupport The store manager at this location, Andrew, has also been exceptionally rude and unhelpful. He and his staff have acknowledged that the store lost my phone (I have this on record), but he refuses to work with customer support to get me the credit