IndatusUpdates

Follow us here for up-to-the-minute communications for issues, bugs, emergencies, or general updates in real time.

[IndatusUpdates @IndatusUpdates]

We apologize for any inconvenience this may have caused, we hope to work with closely our Carrier to make sure this does not happen again.

[IndatusUpdates @IndatusUpdates]

The majority of the numbers have been restored.vTechs are continuing to monitor and correct any potential outages, but should be good now.

[IndatusUpdates @IndatusUpdates]

Progress is being made towards resolution. Carriers are turning up numbers and Indatus techs are spot-checking for stability.

[IndatusUpdates @IndatusUpdates]

@newc We are trying to get a timeframe and will report back immediately when we hear. Progress was slow at first, but is picking up speed.

[IndatusUpdates @IndatusUpdates]

@newc Yes, we have worked through the problem with Carriers and they are turning up one number at a time.

[IndatusUpdates @IndatusUpdates]

Indatus techs are still working closely with the carrier to resolve the partial outage. We apologize for any inconvenience. Stay tuned!

[IndatusUpdates @IndatusUpdates]

The extent of the outage is still unknown. If you are experiencing issues, please follow us here for updates. Thank you

[IndatusUpdates @IndatusUpdates]

We are experiencing a carrier-level, partial outage on 'some' Call tracker numbers. Our team is on it, and we'll provide updates here.

[IndatusUpdates @IndatusUpdates]

The Louisville area is under a severe winter storm today and our support group is working with a reduced staff. Thank you for your patience

[IndatusUpdates @IndatusUpdates]

Winter weather continues to bore down on Louisville. For safety, our staff is working remotely. Thanks for your patience today.

[IndatusUpdates @IndatusUpdates]

The Louisville area is under a severe winter storm today and our support group is working with a reduced staff. Thank you for your patience

[IndatusUpdates @IndatusUpdates]

Our server upgrades were completed early this morning. If you were affected in any way, please let us know. Thanks!

[IndatusUpdates @IndatusUpdates]

We will be upgrading into tonight. We apologize if it causes any inconvenience.

[IndatusUpdates @IndatusUpdates]

There is some database maintenance being completed that is taxing servers and causing timeouts for some users in Answer Automation.

[IndatusUpdates @IndatusUpdates]

As of 9pm EST, all systems are returned to normal. Please contact us if any problems persist. Thanks for your patience.

[IndatusUpdates @IndatusUpdates]

While some of the servers are showing major improvements, we are diligently working to solve the outage and get back to 100%. More to come.

[IndatusUpdates @IndatusUpdates]

Our techs continue to work on resolution. We apologize for any inconvenience.

[IndatusUpdates @IndatusUpdates]

We've identified that the issue only affects inbound calls only on all the affected servers. We'll report back with more.

[IndatusUpdates @IndatusUpdates]

Local numbers on Mercury and Saturn servers are also being affected. Please stay tuned for updates.

[IndatusUpdates @IndatusUpdates]

Indatus NOC is working closely with Carrier techs to identify the outage. We apologize for any inconvenience.