Caroline

Until I get my refund, this is an American airlines hate account

[Caroline @Inknosed]

@AmericanAir hey are you still knowingly and intentionally lying to customers about the travel insurance you push on them?

[Caroline @Inknosed]

"holds the keys" which over hyped chatbot do you use to generate your replies

[americanair @AmericanAir]

@TheCrzAsian At times there may be multiple factors that cause a delay. The most dominate is generally referenced. The Customer Relations team holds the keys to any reimbursement or compensation offered. They have your file open and will respond to your most recent email as soon as possible.

[Caroline @Inknosed]

@AmericanAir You should work on actually fulfilling the flights you already have first

[Caroline @Inknosed]

Want the human being on the other end of this God forsaken company's Twitter account to know that you're lonely because you're terrible to be around

[americanair @AmericanAir]

@WhoDread We regret to hear how your travel was impacted by Winter Storm Fern. If your concerns need further review, please reply back to our Customer Relations colleagues.

[Caroline @Inknosed]

@AmericanAir was thinking about paying an Etsy witch to curse your airline but it seems unnecessary given that God himself has clearly already decided to smite you for your sins

[Caroline @Inknosed]

@AmericanAir glad to see you're still doing a very bad job

[Caroline @Inknosed]

@KurtisCarman @AmericanAir Don't worry, they wouldn't have compensated you anyway

[Caroline @Inknosed]

@AmericanAir hey so how is your policy of lying to people about their ability to get a refund working with the hundreds of flights you've cancelled for "weather"?

[Caroline @Inknosed]

Another insane response, well done

[americanair @AmericanAir]

@JohnDH20325440 We're thankful to have you as our customer. Please know, you're welcome to select an alternate seat at the time of booking if this exit row space doesn't work for you.

[Caroline @Inknosed]

@AmericanAir I hope you guys lose more money 💚

[Caroline @Inknosed]

@AmericanAir is it embarrassing to be an adult running the world's worst airline's Twitter account or is that what you hoped to do with your life

[Caroline @Inknosed]

@AmericanAir losers

[Caroline @Inknosed]

Starting to think they WANT it to function this way

[Aryo @PersianKooluche]

@AmericanAir why have I been on hold for almost an hour just to talk to someone about my AA Advantage account…

I want to create an account, but it says I have one already, but it won’t let me reset my supposed password nor send me my AA advantage number (which I don’t have…) but AA claims I do.

This is unacceptable and I’m beyond disappointed in your customer service.

[Caroline @Inknosed]

@AmericanAir hey seems like your tone has changed in your tweets. Did you (social media manager) actually get yelled at? Because it would really make my day if you did

[Caroline @Inknosed]

@AmericanAir just checking to see if you've fired your social media guy yet or if your company's goal is to come across as a patronizing dick

[Caroline @Inknosed]

See this exactly what I'm talking about

[americanair @AmericanAir]

@_RoninTrader You seem a bit upset. DM us your confirmation code to review what happened.

[Caroline @Inknosed]

@mihelich_mike @AmericanAir @_RoninTrader How did you even manage to get a refund from them???

[Caroline @Inknosed]

@AmericanAir crazy that you've created a customer service system that requires you to receive and attempt to resolve complaints in a public setting, given that you're so bad at it

[Caroline @Inknosed]

Beginning to suspect they make most of their money by not actually providing a service and then not providing an actual way for you to pursue getting refunded for the service they didn't provide

[americanair @AmericanAir]

@GillyDaKiid We can take a look for you! DM us the Flight Credit number, and we'll check on the validity.

[Caroline @Inknosed]

Seems like what you're committed to is finding new ways to take people's money via lying about your services

[americanair @AmericanAir]

@ty_47 We’re committed to delivering the connectivity you expect, and your patience is appreciated while we complete this rollout of complimentary Wi-Fi to all of our AAdvantage members. Your feedback has been shared internally.