Innes Macsween

Christian. Minister at Tornagrain Community Church, Free Church of Scotland. Views my own.

[Innes Macsween @Innesness]

@British_Airways A measly £6 food and drink voucher that doesn’t even cover the cost of one meal is all that’s been given.

Forced to stand for hours, without formally being told it was taxis now taking some instead of a bus, and being crammed into a taxi. Can’t work. Can’t rest. No end in sight.

[Innes Macsween @Innesness]

Meant to be flying this morning to London, flight delayed then cancelled because the plane didn’t land from London and instead got rerouted to Aberdeen due to the fog. We were told we would get bussed to Aberdeen for that flight, but the crew had…

@INVAirport @British_Airways

[Innes Macsween @Innesness]

@British_Airways And for passengers to be given no information by people, and differing and inconsistent information through Live Chat, is unbelievable. We will be so late in arriving at Heathrow and wait even longer for a hotel in a long queue of people.

This could have been sorted hours ago.

[Innes Macsween @Innesness]

@British_Airways Via email, I have been automatically rebooked it seems onto tomorrow’s flight from LHR to ATL at 15:35. While this is good, I have had no communication other than this, no help with getting a hotel, and I am very disappointed in how we were treated today by customer service.

[Innes Macsween @Innesness]

@British_Airways Multiple passengers have been able to rebook on the Live Chat, and yet I’ve been told through Live Chat that I can’t rebook until I reach Aberdeen and talk to the team there. This is inconsistent customer service where others have peace of mind of rebooked flights and hotels.

[Innes Macsween @Innesness]

@British_Airways For a second time, 4 of us with all our luggage and hand luggage were tried to be forced into a too-small taxi for a 2 and a half hour journey to Aberdeen, and I had to go back into the airport.

[Innes Macsween @Innesness]

@British_Airways We have literally been standing for hours. One bus was sent. Dozens of us are waiting on taxis that might not appear for a long time yet. At one point I had to get into a taxi and had to leave and go back into the airport due to it being too full.

[Innes Macsween @Innesness]

@British_Airways I can’t yet make a complaint as we are still waiting on being sent to Aberdeen and get my connecting flight rebooked - having spoken to online customer service I am unable to rebook until I reach Aberdeen. I am extremely disappointed with the communication and the lack of help

[Innes Macsween @Innesness]

@British_Airways Under the circumstances I would have expected a complimentary upgrade since this is a work trip I had hoped to be well rested for, but have been told this is not possible to be offered. I think it’s very poor nothing this is not on the table for one passenger travelling for work

[Innes Macsween @Innesness]

@British_Airways I am still at Inverness Airport, having been standing for hours now waiting first on a bus and now on taxis for 3-4 passengers at a time, to go all the way to Aberdeen, fly to London, and then surely be put in a hotel tonight before getting a rebooked flight tomorrow.

[Innes Macsween @Innesness]

…Aberdeen until we are all there. And then it’s down to London, much much later, through a ridiculously convoluted and poor executed way, with little to no communication, and I still don’t have any idea when I can rebook my connecting flight to the USA.

[Innes Macsween @Innesness]

…to come off duty due to using up their hours, and they’re flying a crew from London to take over - while we travel to Aberdeen by bus. But it’s been 2 hours already and they only sent one bus - leaving behind maybe half of us passengers - and they can’t fly from…

[Innes Macsween @Innesness]

@sweenyness @Glasgow_Times Honestly, who knows

[Innes Macsween @Innesness]

@MrAshCunningham @davidngibbo See you both there!

[Innes Macsween @Innesness]

@sweenyness @SkigerstaBear9 Oh no….