Insight7

automatically analyzes sales & customer service alls for insights that grow revenue, quality & coaching.

[Insight7 @Insight7_]

Rep Skill Intelligence is now live at Insight7!

Call quality scores tell you what happened. Skill Intelligence helps explain why.

It maps specific rep behaviors from every call to the skills that actually drive performance.

Instead of coaching against a generic score, leaders can see how specific skills are developing over time - and coach the behaviors that lead to better outcomes

Full demo below:

[Insight7 @Insight7_]

Your sales team may be growing, but are your reps actually getting better?

More headcount does not always mean better performance. The sales teams pulling ahead are measuring rep improvement, and what drives better outcomes.

In the AI era, many traditional sales metrics are no longer enough.

In this webinar, we'll share what 100+ sales leaders told us, including:

• Which metrics leading teams are leaving behind
• What they’re measuring instead
• How AI is changing rep evaluation
• What high-performing sales teams are doing differently

Join us live on August 13 at 1 p.m. ET.

Save your spot: https://t.co/M9BLAKWE9s

[Insight7 @Insight7_]

100+ sales leaders

One clear signal: the scaling playbook everyone learned five years ago doesn't work anymore.

On August 13, join us to unpack:

- What's actually changed in how teams scale revenue

- The specific shifts winning teams have made

- A practical way to apply it before Q4

Aug 13 | 1:00 PM ET

Save your seat: https://t.co/M9BLAKWE9s

[Insight7 @Insight7_]

Most companies train communication once a year.

Then wonder why nothing changes.

Nobody gets good at a skill they practice annually.

But building recurring practice takes time most managers don't have. So it doesn't happen, and reps learn on live calls - at the customer's expense.

That's what we built Coaching Programs to fix.

Set up a program once: pick your focus areas, set the cadence, add your team. Sessions run weekly, and you can see who's actually showing up.

Less scheduling. Training you can prove is happening.

Here's how it works: https://t.co/GzHSMyp0aG

[Insight7 @Insight7_]

Adding reps used to be how you scaled

That math doesn't hold anymore

We asked 100+ sales leaders what's actually driving growth on their teams right now. Headcount barely came up

Instead, they're measuring something else entirely - whether their reps are getting better at the job, not just doing more of it

We're breaking it down with Dr Howard Dover live on August 13 - what it means for how you build your team

We'll cover:

Why activity metrics are losing their grip
What leading teams track instead
How to spot whether your reps are actually improving

Save your spot: https://t.co/M9BLAKWE9s

[Insight7 @Insight7_]

For CX and Sales leaders, the difference between "another tool" and a system that actually moves performance lies in matching the problem to the vendor.

So we made the Conversational Intelligence Market Map 2026 as the framework you need to buy with confidence:

- 5 buyer problems: from QA to live assist to knowledge base
- 18 vendors: scored on coverage, accuracy, and pricing
- 8 buying scenarios: matched to team size and budget

Stop the guesswork and start evaluating like a pro.

Read the full map here: https://t.co/si9bAsVWxV

[Insight7 @Insight7_]

Before Insight7, Apex Waste Solutions had multiple support divisions fielding calls with no reliable way to evaluate quality or turn conversations into training.

Now Insight7 handles the review for them, monitoring calls automatically and surfacing exactly where reps can improve.

The insights they get back are genuinely valuable, and the coaching opportunities make a real difference for their teams. Proud to help teams like theirs spend less time reviewing calls and more time coaching the people behind them. 💡

[Insight7 @Insight7_]

What does a rep do in the moment a prospect raises an objection they were not prepared for?

Most pause and search for the right words. Hoping what comes out is good enough. The call keeps moving but the energy in the room just changed.
By the time the rep figures out what they should have said, the moment is gone.

Training helps. Knowing your product, understanding your buyer, rehearsing the hard conversations. All of it matters. But training happens before the call.

The objection happens during it.

The reps who handle it well are not necessarily smarter or more experienced. They just have the right information in front of them at the right moment.

Quietly. Without breaking their stride.

The difference between a rep who loses people at the objection and one who converts them is whether they had something to work with in that moment or not.

[Insight7 @Insight7_]

https://t.co/4kv53Pujks

[Insight7 @Insight7_]

https://t.co/fYsp9GmO4k

[Insight7 @Insight7_]

Buying revenue intelligence for high-ticket sales that close on the first call?

Most platforms weren't built for you. That's how teams end up with dashboards built for someone else's sales cycle.

Insight7's latest buyer guide breaks down how high-ticket sales leaders should evaluate revenue intelligence when the entire deal lives inside a single conversation.

A few takeaways:
➡️ First call conversion rate is the KPI, not pipeline progression
➡️ Same day coaching matters more than executive dashboards
➡️ The right platform analyzes the moments revenue is won or lost
➡️ A 1 - 2% lift in first call conversion adds more revenue than buying more leads

For high-ticket sales teams that close on one call, every call is the revenue event. The teams winning treat every call as training for the next one.

Read the full buyer guide: https://t.co/SF7ZebrDeU

[Insight7 @Insight7_]

Introducing our CX Insights Dashboard!

Every signal that matters - organized in one view, all surfaced automatically from your call data.

What you get:
- Know why customers are calling before it becomes a pattern
- Track account health with the call evidence to back it up
- Never miss a product insight hiding in your customer conversations

See how it works 👇

[Insight7 @Insight7_]

Here's how rep development is supposed to work:
Manager reviews call - identifies gap - coaching conversation - rep adjusts

Simple. Clean. Doesn't scale.

Reviewing one 30 minute call properly takes hours.

A manager with 12 direct reports running multiple calls each per week is looking at a number that doesn't fit in any schedule.

The calls that get reviewed are the ones that made noise. The ones where a rep is quietly developing a bad habit is never flagged and never reviewed.

Feedback within 24 hours of a call changes behavior.
Feedback two weeks later in a 1:1 is information about a call they've already done multiple times.

By month six, that gap shows up in your conversion rates.

The reps who improve fastest aren't the ones with the most available managers.

They're the ones with access to their own data.

[Insight7 @Insight7_]

https://t.co/1tTYhCdSkM

[Insight7 @Insight7_]

https://t.co/CTmxl1O2Jl

[Insight7 @Insight7_]

Today we're launching the Insight7 Communication Scenarios Library 🎉

It's a ready-to-use collection of AI roleplay scenarios built for the conversations that actually count.

Here's what's already built in for you:
✅ Pre-built scenarios across Sales, Customer Service, Leadership, and more
✅ Realistic personas, scoring rubrics, and coaching dimensions loaded from the start
✅ Add your company, product, or deal context to make every session feel like the real thing
✅ Practice the full range

See it in action 👇

[Insight7 @Insight7_]

Download on the app store - https://t.co/Rx1JnEuJQt

[Insight7 @Insight7_]

The Insight7 mobile app is live on the Apple App Store.

Practice real conversations and get AI feedback on your tone, clarity, and delivery - on your phone, between meetings, whenever it matters.

Communication skills break down in the moment, that's where practice needs to happen too.

Download on the App Store

[Insight7 @Insight7_]

Hiring just got easier 🎉

Resumes only tell you so much. Candidate Screening helps you evaluate how potential hires actually perform - on soft skills that matter for sales and support roles - before you make the call.

From initial hiring to new hire ramp-up and skills assessment, you get a structured way to make more confident hiring decisions.

How it works:
✅ Simulate real sales or support scenarios tailored to your business
✅ Get results auto-scored against your own criteria
✅ Assess candidates on verbal or written skills

See it in action 👇