@NianticHelp Is your team trained for this type of query? From the responses I'm getting I think they require a serious capability uplift! Is there anyone with data expertise within the help team I can start a conversation with?
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@KiwibankNZ 4/4 much, but to a student that difference is a meal or two, a little something extra for the family at christmas, a little breathing room. But we want to support our country and want our money in a reputable NZ bank, yet you make it harder for us specifically, it's disappointing
@KiwibankNZ How can you say the future is ours to create, when you are preying on the future (students) through higher than market interest rates. You are literally forcing those students who are struggling, yet want to help nz economy through nz based services, to struggle more
@KiwibankNZ 3/4 been dipped in to a few times, I'm sure you're aware it all adds up, and now add on the interest charged by you, which is over twice the price of any other bank for the $2000 offered to 3rd year and above. I still can't see how you can justify it, sure it doesn't seem like
@KiwibankNZ 2/4 Fair play you only charge on an overdrawn account, yet you offer interest free for first year students, which most would agree is an encouragement to be a little less frugal. Come 2nd year and 3rd year, when the savings etc. may have been used up, the overdraft may have
@KiwibankNZ 1/2 *Aidan🙄Hi there, thank you for the reply, I appreciate your time. You mentioned the industry standard, your closest competitor in the $1000 overdraft range is $3.50 compared to your around $4.20. For the $2000 range it is $3 compared to your $8.33.