Iris Li

[Iris Li @IrisLi2142]

@YoloOliver1 官网已经尝试过了，提交成功后给了case number ，各种官方渠道都没有任何回复

[Iris Li @IrisLi2142]

@flyethiopian After checking the email address several times, I’ve confirmed that this email address simply isn’t responding

[Iris Li @IrisLi2142]

On the short first leg ET800, the Wi-Fi signal appeared but the login page never loaded.
I chose Business Class partly for the advertised Wi-Fi – I received nothing but silence after 4 weeks of waiting.@flyethiopian

[Iris Li @IrisLi2142]

@OgideSamuel @EthiopianAfro @flyethiopian Absolutely! They didn’t even bother to reply—that’s the bare minimum of professional ethics in the service industry

[Iris Li @IrisLi2142]

@EthiopianAfro @flyethiopian Ignorance is truly pitiful

[Iris Li @IrisLi2142]

@EthiopianAfro @flyethiopian I paid for business class, so I expect to receive service that matches the price. If you don’t understand the details, just shut up.

[Iris Li @IrisLi2142]

@flyethiopian I have already filed a formal complaint with China’s civil aviation authority (Ref: 00328315). I will also escalate publicly if no response within 7 days.
#EthiopianAirlines #CustomerService #BusinessClass #WiFiFail

[Iris Li @IrisLi2142]

I gave a final deadline of March 30. @EthiopianAIR ignored it.

I now demand a partial cash refund for the service that was promised but not delivered.

#EthiopianAirlines #CustomerService #BusinessClass #WiFiFai

[Iris Li @IrisLi2142]

@flyethiopian My case number is 00328315. On ET604 (10+H, Monday), my first inquiry: “Please wait, the purser is preparing the password.” Second inquiry: “The Wi-Fi on this aircraft is broken.” Later: “This plane is leased from Sichuan Airlines – Wi-Fi confirmed not working.”

[Iris Li @IrisLi2142]

@EthiopianAIR On March 2, 2026, I filed a formal complaint regarding inoperative Business Class Wi-Fi on flights ET800 & ET604. Your team acknowledged receipt on March 4, saying my case was under review. It has now been over one month – and I have received 0 substantive response.