Isabel Stuart-Harris

[Isabel Stuart-Harris @IsabelStuartHa1]

Hi @British_Airways - it’s been nearly 2 weeks since my bag went missing and none of your customer service team will give me any update… You have a policy of 72 hours and that you will “pull out all the stops” to help…. so where is my bag?!

[Isabel Stuart-Harris @IsabelStuartHa1]

@bartlett4azed @British_Airways The worst !!!!! My friends kit is arriving today (was on the flight before mine) but they’ve not bothered to add my bag so I’m spending another night / final day not being able to ski….

[Isabel Stuart-Harris @IsabelStuartHa1]

Hi @British_Airways it’s now been past your 72 hour “guarantee” and my bag STILL hasn’t arrived by day 3 of my ski trip. Holiday totally ruined as ALL my kit was in the hold luggage that wasn’t loaded onto our flight ?! No update on your website since Sunday…. Care to share ??