Ishan Sharma

Software Engineer

[Ishan Sharma @Ishan25Dec]

@npclgrnoida @sanjivgoenka Same situation today as well.
Consumer number 2000285614

[Ishan Sharma @Ishan25Dec]

Too many power cuts in the last 2 days with ZERO prior notification. We’ve hardly had 12 hours of electricity in 2 days. No updates, no accountability, and no one from @npclgrnoida seems bothered to resolve this properly. what’s going on?
@npclgrnoida @sanjivgoenka

[Ishan Sharma @Ishan25Dec]

@npclgrnoida I’m unable to raise a complaint through your WhatsApp. Every time I try, I’m told that a complaint is already registered, with a reference number for a complaint I raised 4 months ago. This is frustrating.
Just FYI power outage in my area it's been more than 4 hrs.

[Ishan Sharma @Ishan25Dec]

@npclgrnoida @rpsggroup No update on whatsapp as well...

[Ishan Sharma @Ishan25Dec]

@npclgrnoida @rpsggroup It's been more than 3 hrs with no electricity, Can someone fix the same on priority, there are lots of BD noticed in last 1 week. Disconnecting light at this time is quite painful as infants are getting irritated due to heat wave and humidity. 2000285614

[Ishan Sharma @Ishan25Dec]

@npclgrnoida @rpsggroup By when can we expect the restoration?

[Ishan Sharma @Ishan25Dec]

@JioCare No updates on refund.... Does your company has any TAT to provide refunds or they scam new customer in this way?
@TRAI

[Ishan Sharma @Ishan25Dec]

@reliancejio @JioCare Hello Team,

I had applied for a new Jio AirFiber connection and made the advance payment on 25th July, as required under your process.

Following the payment, the KYC formalities were completed by your representative, Mr. Gagan Pandey. Subsequently,

[Ishan Sharma @Ishan25Dec]

@JioCare Don't worry, I have lodged my grievance with consumer forum now, by that time u guys can figure out your actual TAT for cancellations and refund.

[Ishan Sharma @Ishan25Dec]

@dhruv_rathee Jharkhand kb pahuchoge??

[Ishan Sharma @Ishan25Dec]

@JioCare What's your TAT for processing the refund?

[Ishan Sharma @Ishan25Dec]

@JioCare Tweet above your reply says that my request is cancelled, now your tweet says it's in progress , I just want to know the status of my refund....

[Ishan Sharma @Ishan25Dec]

@JioCare Dedicated??? They are not dedicated at all, if I have not posted this concern here your team would not have bothered to help me out or provide me an update.

[Ishan Sharma @Ishan25Dec]

@JioCare Details sent

[Ishan Sharma @Ishan25Dec]

I will be compelled to pursue the matter through the appropriate legal and consumer grievance channels, including filing a complaint before the Consumer Commission and with the relevant regulatory authorities.

[Ishan Sharma @Ishan25Dec]

I request that my order be cancelled immediately and my full refund be processed without any further delay. Kindly acknowledge this email and provide a clear timeline for the refund.

If I do not receive an acknowledgment and a satisfactory resolution within 24 hours,

[Ishan Sharma @Ishan25Dec]

but my calls have either gone unanswered or I have received no assistance regarding the cancellation and refund.

I am extremely disappointed with the lack of communication and customer support. This experience is far below the standards I expected from a company like Jio.