Isma Gilani

[Isma Gilani @IsmaGilani]

@etihad @ROUTESPartners @etihad Your airline and your customer service sucks!You cancelled one of my flights in mid journey without any options for a workaround and then you told me my cancelled portion (5 business class tickets) was non refundable and that I need to buy the workaround tickets myself!

[Isma Gilani @IsmaGilani]

@EtihadHelp Are my tickets refundable given this uncertainty?

[Isma Gilani @IsmaGilani]

@EtihadHelp can you please clarify when you are allowing passengers from Pakistan to transit en route to USA?