We replaced our project management tool, our QA contractor, and half our documentation process with one custom internal agent. It cost us zero headcount and a weekend to build.
AI didn't kill the IT services business. It killed the IT services business that competed on labor cost. If you sold hours, you're in trouble. If you sell outcomes, you're flying.
Every AI-driven company I respect has the same hidden moat: a deep library of internal evals nobody outside the company will ever see. The prompts are the easy part.
Watching a tier-3 support ticket get triaged, drafted, and resolved by an agent in 90 seconds is the kind of demo that makes investors lean forward. Then you tell them it cost you three cents.
The bottleneck in our shop used to be senior engineer review time. Now it's the meeting we have to schedule to decide which AI-generated approach is the right one.
Monthly retainers used to mean a guaranteed pool of hours. Now they mean a guaranteed pool of outcomes. Most IT agencies aren't ready for that conversation with clients.
Three years ago I'd quote 80 hours for a custom dashboard build. Now it's 8 hours and the client gets a better version. Pricing models in IT haven't caught up to this yet.