Ivan Cheung

GM of @Lenovo in #CentralAsiaPacific. Leading #CX #culture #tech #gaming & #esports across #Asia to drive #business #growth & #innovation for #CitizensofTMRW.

[Ivan Cheung @IvanCheungHK]

What steps can organisations take to ensure resilience in the ever-changing market? https://t.co/zTjne6TpJ3

[Ivan Cheung @IvanCheungHK]

@Ashish25663809 Hello Ashish, thanks for reaching out. Kindly share more details on what's happening via DM. Please include the serial number of the computer so we can check the warranty details. Allan_Lenovo https://t.co/xdZ8s2kz3i

[Ivan Cheung @IvanCheungHK]

A great example of how brands are adapting to the changing #customer needs. #CX https://t.co/qUnD1uIl5W

[Ivan Cheung @IvanCheungHK]

There is a resounding truth to the first line of this article: "the artificial intelligence leaders of today are the mainstream of tomorrow." As leaders in the market today, this requirement to take #tech and apply it in the mainstream is essential. https://t.co/9ZGZkwPmro

[Ivan Cheung @IvanCheungHK]

Product and service #innovation starts with understanding the customer. No matter how innovative or "new" a product is, if it doesn't answer the #customers needs, it's not going to meet the growth needs of the #business in today's market.

https://t.co/TtG6EFRRcN

[Ivan Cheung @IvanCheungHK]

How real is this? This is exactly how we need to approach business. It might take stepping out of the "this is how we have always done things" thinking and coming at a problem from a different angle - but imagine the results you would get by taking this approach. #worksmart

[Ivan Cheung @IvanCheungHK]

It's time to think strategically about the application of not just #AI, but any new #technology. Key take-out: look at your processes, people and #data and how that will be affected by the change. https://t.co/IS6CpuyiaX

[Ivan Cheung @IvanCheungHK]

@FoTacTix @mkmansfield Hi @FoTacTix apologies for the delay. Thank you for getting in contact with us regarding this problem. I have spoken to my team and would like to get you in contact with someone directly. If you could private message me your contact details I will pass them on. Regards, Ivan.

[Ivan Cheung @IvanCheungHK]

Though authentic and genuine #engagement in #market is key, it's also one of the biggest #challenges for many companies. To captialise on the #diverse market, companies need to engage #bigdata and #AI. #personalisation https://t.co/5Obpkj1aVS

[Ivan Cheung @IvanCheungHK]

40% of consumers also say they prefer to complete their entire shopping journey — from research to purchase — on mobile. Mobile-first isn't just a nice-to-have, it's essential for brands who want to improve their #CX

Read @BrianSolis's full article here:https://t.co/uRMHK11lA4

[Ivan Cheung @IvanCheungHK]

#Technology has created the demand for a good #CX - it's also part of the solution. When looking at what a #customers experience & how it can be enhanced - personalisation is key. #Automation and #data allow this "simple magic trick" concept to come alive. https://t.co/cV2ROgQrls

[Ivan Cheung @IvanCheungHK]

As #gaming becomes increasingly more popular globally and continues to develop, these kinds of applications are only going to become more common. #education

https://t.co/JneD6EtZeD

[Ivan Cheung @IvanCheungHK]

54% of large organisations aspire to be #CX leaders within the next three years. The only way this will happen is if it's no longer just part of specific projects or roles but is the responsibility of the whole organisation. #customerexperience Read: https://t.co/OAwZfN9V0t

[Ivan Cheung @IvanCheungHK]

We're officially kicked-off for the 2018/19 year here in Hong Kong. It was great to have over 200 plus business partners join us for the event. #BeTheDifference #WeAreLenovo

[Ivan Cheung @IvanCheungHK]

A revolutionary application of #robotics combined with #gaming to clean up the world's water-ways. https://t.co/o0I3OvYheU

[World Economic Forum @wef]

Could you pilot the Trashbot? Learn more about the fight against global waste: https://t.co/y2pvjJkl9Q

[Ivan Cheung @IvanCheungHK]

Smart use of #data and #insights in business decision-making is imperative to seeing the long-term resilience of your #organisation. Read the article in full: https://t.co/QQ0oLbf7Sa

[Ivan Cheung @IvanCheungHK]

A great insight into how we at @Lenovo have tailored not only our products, but our teams to ensure an enhanced #customerexperience. Take a look at how this was applied to the production of our laptop displays. #ThinkPad #WeAreLenovo @dilipbhatia Read: https://t.co/BVVj9696O8

[Ivan Cheung @IvanCheungHK]

The power of @LenovoLegion is spreading! It's always great to work with passionate #gamers and see our product support them as they compete in #esport events across the globe. #gaming Read: https://t.co/LEKoWCcwwz

[Ivan Cheung @IvanCheungHK]

These numbers are tell-tale signs that, while #technology is going to change the way that we can interact with our #customers, maintaining authenticity and transparency is key to their attention and loyalty. #customerexperience #AI

View infographic here: https://t.co/g5p8kYSaCp

[Ivan Cheung @IvanCheungHK]

"Connected consumers" have made it essential for brands to adapt to a new way of thinking - the way they #innovate, understand the #customer journey and their processes have changed. Not changing with new thinking = face the risk of being left behind. https://t.co/4jcBKnHgdx

[Ivan Cheung @IvanCheungHK]

Some sage advice from the #gaming world to the corporate world. The gaming market is an opportunity for businesses looking to engage their audience in new ways. But it needs to be done in a thoughtful, clever and strategic way. https://t.co/MxMfB55Uzu