Ivertec Broadband

Local provider of Fibre and Fixed Wireless broadband in Kerry, North Cork and West Limerick | High Quality | No Limits | No Hidden Charges.

[Ivertec Broadband @IvertecBB]

@neilo_sf @openeir @MHealyRae @NormaFoleyTD1 @Listowel_ie @radiokerrynews @RTEToday Hi Neil. You will have got SMS updates at the weekend from us to say there was a fault in your area impacting all Fibre providers. We don't have control over repair schedules on the Open Eir or NBI fibre network i'm afraid, but I see the fault was repaired this morning. Colin.

[Ivertec Broadband @IvertecBB]

Issue at data centre was resolved and service restored at 11.15am. Any customers still without service can contact our support team by calling 066 9478811 (select option 3) or by emailing [email protected].

[Ivertec Broadband @IvertecBB]

There is currently a major fault at a data centre in Dublin impacting phone and internet services for multiple providers, including a large part of our network. This is also delaying our ability to send SMS notifications.

[Ivertec Broadband @IvertecBB]

@magscork12 Hi Mags. Sorry we only saw your message now. The alert notifications aren't what they used to be on this platform! Hopefully you got sorted since. If any assistance is needed please send us a DM with your name and eircode and we can check it out. DM's are open on our account. CC.

[Ivertec Broadband @IvertecBB]

@JonWrightPhotos Hi Jon. One of our sites near Dingle was impacted by a network issue in the early hours of this morning. Engineers restored service at 9.25am. Apologies for any inconvenience caused. Colin, Ivertec Support.

[Ivertec Broadband @IvertecBB]

@SeanTheBawn Hi Sean. There was a network problem in Library Place this morning following Storm Darragh overnight, which would have impacted some of our services in the Cromane area. Our engineer team resolved the issue there by around midday today. Colin, Ivertec Support.

[Ivertec Broadband @IvertecBB]

@johnnymcgill1 Hi Johnny. There was a network fault in your area at the time you contacted us. You should have received notifications by SMS from us yesterday morning after that with the updates on it. Apologies for the disruption to normal service. Colin, Ivertec Support.

[Ivertec Broadband @IvertecBB]

@jamiebarrett91 Hi Jamie. There was a disruption to normal service for some of our Fibre customers around the time you were in touch yesterday. The issue was resolved just after 1pm. Áine.

[Ivertec Broadband @IvertecBB]

We are monitoring the impact of Storm Eunice on our network. We understand many customers in South Kerry are without internet until power is restored in the area. Current ESB restore time is 6pm today. To check for ESB updates in your area, please visit https://t.co/8TM3UD3SqU

[Ivertec Broadband @IvertecBB]

@VDoona Hi Vincent. There was a disruption to normal service for some of our Fibre customers around the time you were in touch yesterday. The issue was resolved just after 1pm. Áine.

[Ivertec Broadband @IvertecBB]

@ruairiscriba Hi Rúairí . There was a disruption to normal service for some of our Fibre customers around the time you were in touch yesterday. The issue was resolved just after 1pm. Áine.

[Ivertec Broadband @IvertecBB]

@Grovesa That's great Alison, glad to hear you got it sorted! Colin.

[Ivertec Broadband @IvertecBB]

@barryh47 Hi Barry. I can see my colleaugue has responded to your email already. If you need any further assistance you can let us know. CC.

[Ivertec Broadband @IvertecBB]

@caelsUranian Hi there. We've had no network outages over the weekend, so this sounds like something specific to your own service. Please send us a DM ( or email [email protected] ) with the account holder name and eircode and we will check it out. CC.

[Ivertec Broadband @IvertecBB]

@bouvriel Hi Luciendo. We didn't have any network issue in your area in recent days so we have sent a DM to get further details if you can check that. Thanks! Colin, Ivertec Support.

[Ivertec Broadband @IvertecBB]

@SiobhanGriff15 Hi Siobhán. There was no damage to our sites in the area but I can see 1 of our engineers was out early this week and repaired the damage caused to the equipment at your house by the thunder storms. Hope all is ok since. Colin, Ivertec.

[Ivertec Broadband @IvertecBB]

@doniekel Hi there. We didn't have any service outages in the Millstreet area at the weekend so it sounds like something specific to your own address. If you can send us on more info by DM such as Eircode and account holder name we can look in to it further. Colin, Ivertec.

[Ivertec Broadband @IvertecBB]

@M89Louise Hi Louise. I can check this out with our Sales team for you. If you could send on a DM with the Eircode for the address i can pass it on, and they should be able to check what options might be available now or in the near future at your location. Regards, Colin.

[Ivertec Broadband @IvertecBB]

@BrendanKeatin13 @SkelligRgsGAA Great idea Brendan. @JimmyMusgrave and all @SouthKerryBoard will surely answer that prayer😉

[Ivertec Broadband @IvertecBB]

@tscannell Hi Tim. Our network engineers are on call at weekends and get SMS alerts when a site goes offline. For low or intermittent speed problems at weekends, we recommend emailing [email protected] and we pass on the reports to the network team as happened here. Colin.