Ivo Knottnerus

Global Customer Engagement and CX expert. Curious, life long learner & Wine lover. Interested in innovation and Tech. Global citizen. Diversity & Inclusion

[Ivo Knottnerus @IvoKnottnerus]

@AskAmexUK I received an email to submit proof of identity and proof of address for my supplementary card holder on my BA Amex PP. This surely is spam @AskAmexUK ? Plus the biggest joke of it all is you cant use the Safari browser to upload? How do you expect me to upload then?

[Ivo Knottnerus @IvoKnottnerus]

A lot of people think that it’s bank holiday I guess. #StayAtHome

[Ivo Knottnerus @IvoKnottnerus]

Will the ‘connected trip’ be the ultimate form of customer experience ?

#customerengagement #consumerbehavior #loyalty #emotionalconnection #customerexperience https://t.co/bxtioXA1q3

[Ivo Knottnerus @IvoKnottnerus]

Interesting read. Do you believe the era of points and miles or other loyalty currency is over? Personally I don't, but loyalty has to evolve from transnational to emotional. If loyalty currency is used for transnational purposes o…https://t.co/4N9Pycv3AD https://t.co/tiDmBjlA5z

[Ivo Knottnerus @IvoKnottnerus]

Aeroplan is the first loyalty program to launch a hybrid approach to redemption. Part revenue based, part chart-based. Always able to spend your currency but still aspirational at the same time. Sounds like the best of both worlds?…https://t.co/T7YKD85ORK https://t.co/HmWPbzDz9T

[Ivo Knottnerus @IvoKnottnerus]

Very interesting development. easyJet has been doing this very successfully for years. There is an incredible value in subscription loyalty both for the program as well as the member. #loyalty #customerengagement https://t.co/4b17Yqj0YW

[Ivo Knottnerus @IvoKnottnerus]

It looks like Google is moving into travel. https://t.co/vXGa7rQmnN

[Ivo Knottnerus @IvoKnottnerus]

It looks like Tesco is going 'Prime'... can be a very interesting proposition if you are a loyal Tesco customer. https://t.co/Dh086ar6S9

[Ivo Knottnerus @IvoKnottnerus]

https://t.co/747PGL3OU5 https://t.co/17Ggwkxz7O

[Ivo Knottnerus @IvoKnottnerus]

KLM to fund development of fuel-efficient Flying-V plane. KLM Royal Dutch Airlines #trend #flyingblue https://t.co/5kV78CrZgx

[Ivo Knottnerus @IvoKnottnerus]

Will it be the first in Europe? #Lufthansa #milesandmore #trend https://t.co/Yp4Ac6ktGC

[Ivo Knottnerus @IvoKnottnerus]

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[Ivo Knottnerus @IvoKnottnerus]

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[Ivo Knottnerus @IvoKnottnerus]

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[Ivo Knottnerus @IvoKnottnerus]

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[Ivo Knottnerus @IvoKnottnerus]

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[Ivo Knottnerus @IvoKnottnerus]

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[Ivo Knottnerus @IvoKnottnerus]

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[Ivo Knottnerus @IvoKnottnerus]

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[Ivo Knottnerus @IvoKnottnerus]

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