James Kamau

[James Kamau @J2kamau]

@Safaricom_Care 1-240580377633

[James Kamau @J2kamau]

@Safaricom_Care LTE link today has been very poor... High latency and dropping of packets whats going on?

[James Kamau @J2kamau]

@KenyaPower_Care @StateHouseKenya Since sunday that had been the response. When will this be address. Food gone bad. Meds getting spoilt. C'mon guys

[James Kamau @J2kamau]

@KenyaPower_Care @StateHouseKenya
Surely 3 days without power in Juja Kalimoni hiii ni metropolitan gani sasa!? From Sunday 4pm till now what kind of KPIs does KPLC has with its customers. Tired of these fake reference numbers 5451644. People need to be fired.

[James Kamau @J2kamau]

Surely you must be having some sort of SLA with your clients @KenyaPower . Or even SOPs that allows you to nit have power down for over 24hours. This is without having a courtesy of communication with your cleints !? Who leads this team!?

[James Kamau @J2kamau]

@KenyaPower_Care Mlichukuwa stima yetu yote jana 6pm hadi leo kazi nikutupatia tu ma reference number kama hizi Ref 4998795. Sijui kama inaeza kuwa stima. Hii Juja South Punda amechoka. Turudishiwe stima yetu.

[James Kamau @J2kamau]

@KenyaPower_Care Mlichukuwa stima yetu yote jana 6pm hadi leo kazi nikutupatia tu ma reference number kama hizi Ref 4998795. Sijui kama inaeza kuwa stima. Hii Juja South Punda amechoka. Turudishiwe stima yetu.

[James Kamau @J2kamau]

@njenga_muhia @KenyaPower_Care @njenga_muhia heri wewe..sisi @KenyaPower_Care walichukuwa stima yetu yote jana 6pm hadi leo kazi nikutupatia tu ma reference number kama hizi Ref 4998795. Sijui kama inaeza kuwa stima. Hii Juja Punda amechoka. Turudishiwe stima yetu.

[James Kamau @J2kamau]

@Safaricom_Care @bobcollymore Finally after 2 years I can see a base station coming up . 4G is finally catching up with Juja ... Now can we talk about Home fibre? With over 100 Homes in my Estate this should be easing picking... Let's not wait another 2 years for that

[James Kamau @J2kamau]

@bobcollymore we glad to hear you back. I think the fellas have been waiting for you for our issue to be resolved.. @bobcollymore I know might be hard for them but easy for you. Good sir this October it will be 2years since I first requested ....kindly consider us the "meek"

[Safaricom Care @Safaricom_Care]

@J2kamau @bobcollymore Hey James, allow us to get feedback on the roll out date of the planned site via the request 1-107FO1AQ . We implore for payment meanwhile.^TT

[James Kamau @J2kamau]

Finally after two years I can see a Mast coming up . 4G is finally catching up with Juja... Can we now talk about Home fibre?

[James Kamau @J2kamau]

And so what happened to this ticket 1-107FO1AQ and the one before that ? Were they resolved or do I need to keep piling them up?

[Safaricom Care @Safaricom_Care]

@J2kamau @bobcollymore Hi James, our sincere apologies for the delay. The issue is still under investigation and we are following up on it under ticket no: 1-194F5IOS. We'll get back to you on the resolution. ^AO

[James Kamau @J2kamau]

@SafaricomPLC But TK have you seen how many times that has been said to me? Why is it taking this long? What can I do to help make it happen sooner? There must be something because we have been patient?

[James Kamau @J2kamau]

what are we investigating the network is baaad.we can't use the phone here C'mon we are better than this @SafaricomPLC.You call and disappear without action did you know 28th Sept 2018 will be 2years to the date since I 1st raised this issue. investigating?try another one.

[Safaricom Care @Safaricom_Care]

@J2kamau @bobcollymore Hi James, our sincere apologies for the delay. The issue is still under investigation and we are following up on it under ticket no: 1-194F5IOS. We'll get back to you on the resolution. ^AO

[James Kamau @J2kamau]

@DStv_Kenya Why can't you as the recipient ask them to do that? What a waste of my time and money.
Who is to pay for time value of money ?

[James Kamau @J2kamau]

@DStv_Kenya Isn't paying for my subs enough for me to get service?account 1044114155 was paid on 310718 at 1414hrs. Till today I am disconnected and relegated to dish 100 and KBC. What nonsense it this? Premium payer or even any other payer?

[James Kamau @J2kamau]

@DStv_Kenya My bank says you have the money in you account and you have been denying me paid for service... So what do we do now? Have you contacted them to follow up? The successful payment reference number from bank is FT18212T8KNW. Please do your part.I did mine by paying.

[James Kamau @J2kamau]

What is it you have done to make this experience good for me? You apologize for inconvenience? What's good for an apology and then no action? I don't need apologies and instructions... I need to see action and proactivity from you for a paying customer.... To resolve this

[James Kamau @J2kamau]

@DStv_Kenya My friend why can't you contact them with all the information provided? The bank has credited your damn account.... You contact them or you can consider that account and all others under my name closed... Lazy work. Ethics

[James Kamau @J2kamau]

@DStv_Kenya My friend why can't you contact them with all the information provided? The bank has credited your damn account.... You contact them or you can consider that account and all others under my name closed... Lazy work. Ethics

[James Kamau @J2kamau]

It's only school holidays.... You not only damn disconnect me and tell me to sort it out can't you call the bank and follow up? You have been award other bouquets and leave the premium payers whom you think will always be here? This shit is pissing me off

[James Kamau @J2kamau]

@DStv_Kenya Isn't paying for my subs enough for me to get service?account 1044114155 was paid on 310718 at 1414hrs. Till today I am disconnected and relegated to dish 100 and KBC. What nonsense it this? Premium payer or even any other payer?

[James Kamau @J2kamau]

@Safaricom_Care @bobcollymore Phew thought we must now pay for BTS and such. We have been patient for way too long since 1st raised oct 2016. Now we implore you to hasten your action to completion. When can we expect to get the feedback on the planned actions? Is there a resource allocated we can contact?

[James Kamau @J2kamau]

@Safaricom_Care This is a standard response?I have been waiting from 27th May 2017 and i had raised the initial request 3 months before that. please can you advise how this is being addressed??and who is addressing can you refer me to an office i can track. down/upload on voice is very poor