Hi Alfie,
This is currently the state of our bathroom. It’s absolutely mortifying and embarrassing sharing this with you, however we haven’t been left with much choice. The mould itself has been a problem since we moved in 2.5 years ago, we reported under Amey a few times before pinnacle took over but they completely ignored us so we gave up and had it under control for a while… over the winter the mould grew back uncontrollably (the smears on the ceiling are from where we were keeping on top of it until it became impossible). On the 22nd January I had to phone pinnacle to report a leak coming from our bathroom into the kitchen so reported the mould again as well. (PS I am asthmatic which we have told them from the start)
Thankfully they sent someone about the leak the same day as the water is dripping down really closely to the kitchen light and near plug sockets in the kitchen. He ordered new parts for the bath and we ARE STILL WAITING NOW!?! This was the 22nd January!! We haven’t been able to use our shower since (as instructed by the engineer) as we’re worried the ceiling kitchen will come through (please see photo of crack in ceiling). I have phoned to chase the issue every day until the last week or so and the case has been passed onto various managers of pinnacle including the complaints manager. Yet here we still are with absolutely no progress made on the mould and still unable to use our shower. I am constantly waiting in the house for appointments that either Vivo don’t turn up to, can’t fix when they do get here, refuse to fix until the mould is sorted or they just don’t tell us about the appointment at all so when someone does arrive nobody is in the house to let them in.
I’m sorry to have contacted you about this but I’m really at a loss of who else I can go to? I will be sending this same message into an email to Pinnacle and copying Environmental health and the local MP into it too as I feel I have been left with no choice.
£2.05 billion = total amount said to have been paid to private hospitals during the 1st year of the pandemic
£65 million = increase in operating profits for 11 of the companies involved
£29 million = dividend payments made by some of the companies involved
It absolutely stinks
Illness is neither an indulgence for which people have to pay
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