@googlefi I just did my last speed test and my available speed is almost to 0. It is quite obvious that you are unwilling or able to address any or all of my issues given ample opportunity to do so. I will be signing with a different provider tomorrow and getting a lawyer.
Spectrum lacks the skilled management to coordinate with multiple contractors when events occur and is far from transparent on outage details in order to help hide that fact.
@garywhite13 We are still without internet service since last Wednesday with no estimated time of completion or transparency to the situation. I hope I still have a business when it comes back up 🙏
@googlefi I spoke with them and they are currently working on the issue of addressing adjustment of the amount of data on my plan but not the immediate issue in regards to the degraded data speeds which are well below 256 Kbps I have been documenting and communicating to them repeatedly.
@garywhite13 I have worked in IT for over 20 years and have never had to deal with a service provider worse than Spectrum. I suggest to anyone who has experienced a delay in recovering service to take extensive notes and file a complaint on the https://t.co/m1ES6Wfh0E website.
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@ups Some of the worst customer service I have experienced. Almost feels like you are holding packages for ransom especially when you ask for a credit card.