@Duncpotatoe @BlueStu31 All of my sons are fully aware , we pass on our history /memories , this is the way , and on and on it will go , hence why we are many .
@SkyHelpTeam Thankyou for the reply , my glass and broad band perished in our home along with a loved one , yet i was asked to send devices back , I offered proof from Strathclyde fire brigade , I've had no response and after umpteen calls and description