Ten days ago Vrbo confirmed in writing that one of their hosts had been hacked. My personal data — name, mobile, email, holiday dates — leaked to scammers. Family booking, two adults two kids, August. Today I filed with the ICO. Here's why. 🧵 @Vrbo@ExpediaGroup
@ExpediaHelp@ExpediaHelp Thanks Nina. Already covered in my reply to Amy earlier — the matter is on the formal record (Vrbo Resolutions case 152673777, Privacy case 31225586, [email protected], CEO/GM Cc'd) plus LBA to EG Vacation Rentals Ireland Ltd. Please respond on the formal record.
Ten days ago Vrbo confirmed in writing that one of their hosts had been hacked. My personal data — name, mobile, email, holiday dates — leaked to scammers. Family booking, two adults two kids, August. Today I filed with the ICO. Here's why. 🧵 @Vrbo@ExpediaGroup
@ExpediaHelp@ExpediaHelp Thanks Amy. This is the same matter already on the formal record with Vrbo (Resolutions case 152673777, Privacy case 31225586, [email protected] — CEO & GM Cc'd) plus an LBA to EG Vacation Rentals Ireland Ltd. Please respond on the formal record.
@vrbo@Vrbo Thanks Amy. The matter is documented on the formal record (Resolutions case 152673777, Privacy case 31225586, [email protected] — all with my details). For security, I'm not duplicating PII via DM. Please engage on the formal record.
@vrbo Thanks @Vrbo. The matter is already on the formal record with your Resolutions Team (case 152673777), Global Privacy (case 31225586), and [email protected] (CEO & GM Cc'd). A Letter Before Action was sent today to EG Vacation Rentals Ireland Ltd. Please respond on the formal record.
Filed with @ICOnews today for the data-breach element. Letter Before Action going to EG Vacation Rentals Ireland Ltd (the entity Vrbo's UK page identifies as the operator of https://t.co/HLqmyml3IN) this week, with Money Claim Online to follow if no resolution. Will update.
Result: I cannot safely pay the host directly (per Vrbo's own guidance). Vrbo will not process payment via their platform. Vrbo will not facilitate an alternative. £1,584.56 of non-refundable flights at risk. Family holiday at risk. VrboCare "Protected payments"? Not honoured.