JohnBedeHaigh

[JohnBedeHaigh @JBedeHaigh]

Ten days ago Vrbo confirmed in writing that one of their hosts had been hacked. My personal data — name, mobile, email, holiday dates — leaked to scammers. Family booking, two adults two kids, August. Today I filed with the ICO. Here's why. 🧵 @Vrbo @ExpediaGroup

[JohnBedeHaigh @JBedeHaigh]

@ExpediaHelp @ExpediaHelp Thanks Nina. Already covered in my reply to Amy earlier — the matter is on the formal record (Vrbo Resolutions case 152673777, Privacy case 31225586, [email protected], CEO/GM Cc'd) plus LBA to EG Vacation Rentals Ireland Ltd. Please respond on the formal record.

[JohnBedeHaigh @JBedeHaigh]

Ten days ago Vrbo confirmed in writing that one of their hosts had been hacked. My personal data — name, mobile, email, holiday dates — leaked to scammers. Family booking, two adults two kids, August. Today I filed with the ICO. Here's why. 🧵 @Vrbo @ExpediaGroup

[JohnBedeHaigh @JBedeHaigh]

@ExpediaHelp @ExpediaHelp Thanks Amy. This is the same matter already on the formal record with Vrbo (Resolutions case 152673777, Privacy case 31225586, [email protected] — CEO & GM Cc'd) plus an LBA to EG Vacation Rentals Ireland Ltd. Please respond on the formal record.

[JohnBedeHaigh @JBedeHaigh]

@vrbo Thank you Amy. Noted, and I look forward to the substantive response on the formal record.

[JohnBedeHaigh @JBedeHaigh]

@vrbo @Vrbo Thanks Amy. The matter is documented on the formal record (Resolutions case 152673777, Privacy case 31225586, [email protected] — all with my details). For security, I'm not duplicating PII via DM. Please engage on the formal record.

[JohnBedeHaigh @JBedeHaigh]

@vrbo Thanks @Vrbo. The matter is already on the formal record with your Resolutions Team (case 152673777), Global Privacy (case 31225586), and [email protected] (CEO & GM Cc'd). A Letter Before Action was sent today to EG Vacation Rentals Ireland Ltd. Please respond on the formal record.

[JohnBedeHaigh @JBedeHaigh]

Filed with @ICOnews today for the data-breach element. Letter Before Action going to EG Vacation Rentals Ireland Ltd (the entity Vrbo's UK page identifies as the operator of https://t.co/HLqmyml3IN) this week, with Money Claim Online to follow if no resolution. Will update.

[JohnBedeHaigh @JBedeHaigh]

Result: I cannot safely pay the host directly (per Vrbo's own guidance). Vrbo will not process payment via their platform. Vrbo will not facilitate an alternative. £1,584.56 of non-refundable flights at risk. Family holiday at risk. VrboCare "Protected payments"? Not honoured.